Dedicated IT Support Specialist with two years of experience in providing technical assistance and troubleshooting. Proficient in managing hardware, software, and network issues, ensuring efficient IT operations. Skilled in customer service, ITIL best practices, and technical documentation. Adept at working in fast-paced environments to deliver reliable solutions and maintain system performance. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
JAWAD ALI
Vienna
Summary
Overview
1
year of professional experience
Work History
J.K Spinning Mills LTD
IT Support Specialist
6 2023 - 1 2024
Job overview
- Provided technical support to over 500 users, resolving hardware and software issues
- Installed and configured computer systems, printers, and network equipment
- Maintained and updated IT documentation and inventory
- Conducted training sessions for staff on new technologies and software applications
A.I Textiles
Technical Support Engineer
01.2022 - 06.2023
Job overview
- Diagnosed and resolved network issues, improving connectivity by 70%
- Managed Active Directory accounts and permissions
- Implemented ITIL best practices for incident management
- Assisted in the deployment of software updates and patches
Education
TU Wien
Masters from Media and Human Centered Computing
University Overview
Skills
Technical Support
Accomplishments
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Increased number of resolved job tickets by 70% over previous year.
Timeline
Technical Support Engineer
A.I Textiles
01.2022 - 06.2023
IT Support Specialist
J.K Spinning Mills LTD
6 2023 - 1 2024
TU Wien
Masters from Media and Human Centered Computing
01.2026
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