Jawad Muhammad
Pinkafeld,1
Summary
Dynamic ICT infrastructure professional with over 20 years of experience in system engineering, consulting, pre-sales, sales, project management, and release engineering. Expertise includes the design, implementation, and optimization of secure IT infrastructure solutions, with a focus on virtualization, storage, security, networking, and cloud computing. Recognized for delivering high-quality results through effective team leadership and strategic collaboration while maintaining a strong commitment to process improvement and operational excellence. Proven track record in troubleshooting complex systems and advising on best practices to establish resilient and secure network environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior System Engineering /Technical Operations Manager
CANCOM Converged Services
07.2025 - Current
- Led system architecture design to enhance operational efficiency and reliability.
- Optimized cloud infrastructure for scalability and performance improvements.
- Implemented automation tools to streamline deployment processes and reduce errors.
- Mentored junior engineers, fostering skill development and knowledge sharing.
- Conducted risk assessments to identify vulnerabilities in existing systems.
- Evaluated emerging technologies, recommending strategic upgrades for competitive advantage.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Resolved customer inquiries through various channels, ensuring high satisfaction levels.
- Managed complex complaints and escalations with effective problem-solving techniques.
IT- System Engineer / Data Center Specialist
Timewarp IT Consulting GmbH
02.2020 - 06.2025
- Extensive Experience in ICT Infrastructure, System Engineering, Consulting, Pre-Sales, and Outsourcing
- Proven expertise in the planning, implementation, and support of modern, secure IT infrastructure solutions.
- Key Responsibilities and Duties:
- Responsible for the design, implementation, and support of IT infrastructure projects
- Technical leadership and execution of complex projects in the following areas:
- Virtualization: Hyper-V, VMware, Proxmox, Oracle
- Storage: Pure Storage, NetApp, CEPH, S3
- Backup: Rubrik, Veeam, vProtect, Windows
- Cloud Computing: vCloud Director, Microsoft WAP
- Analysis, automation, and continuous optimization of existing IT processes
- Delivery of 3rd-level support and technical consulting for internal and external clients
- Close collaboration with pre-sales teams, project management, and external service providers and partners
- Creation and maintenance of documentation and protocols for installation processes, system configurations, and compliance with IT standards
- Implementation of Veeam and Rubrik backup solutions, including disaster recovery strategies tailored to customer requirements
IT- System Engineer (ICT Delivery Project Infrastructure & Outsourcing IT)
Kapsch BusinessCom
05.2008 - 01.2020
- Data Center Implementation & Infrastructure Management
- Focused on comprehensive data center implementation, including servers, storage, and virtualization technologies.
- Managed projects involving secure server environments, virtualization, backup, storage, cloud infrastructure, and stretched data centers.
- Specialized in storage and virtualization replication solutions across platforms such as VMware, Hyper-V, and Citrix Xen.
- Storage Replication & Synchronization
- Designed and implemented secure storage replication and synchronization solutions using enterprise systems from HPE, Dell, NetApp, Hitachi, Pure Storage, EMC, and Nimble Storage.
- Cloud Computing
- Executed cloud computing projects spanning on-premises, off-premises, and hybrid cloud environments to enhance infrastructure flexibility, performance, and scalability.
- Hardware & Infrastructure Responsibility
- Held full accountability for hardware infrastructure, including Cisco UCS, HPE Synergy, and Dell Blade systems, encompassing servers, storage arrays, and overall IT infrastructure management.
Education
Apprenticeship - IT-Technologie
Kapsch Partner Solutions
04.2008
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Vienna Business School
06.2004
Skills
- Virtualization and Infrastructure management Data Center
- Cloud Computing
- Automation Infrastructure
- Windows Server
- Server Hardware
- Storage Systems
- Storage Virtualization
- Linux Server
- Technical Operation Manager
- Release Engineer for Planning
- Designing and implementing
- MS Outsourcing
- Maintenance Windows responsibility for HPE
- Hitachi Storage systems and hyper converged infrastructure
- Cisco UCS & Hyperflex
- VMware
- Hyper-V
- Citrix
- Server Hardware equipment and Backup Solutions
- Network & Security knowledge
- VCloud Director
- VRealize Operation
- VRealize Automation
- Veeam, Rubrik, Networker, vProtect Backup Systems
- Team spirit
- Curiosity
- Creativity
- Ability to unite
- Empathy
- Autonomy
- Rigor
- Perseverance
- Proactivity
- Leadership
- Windows administration
- Customer support
- Team management
- Hardware troubleshooting
- Automation tools
- Data center management
- IT infrastructure
- Incident management
- Backup and recovery
- Capacity planning
- Network administration
- Business continuity
- Scripting languages
- Disaster recovery
- Cybersecurity and DC Network
- Linux administration
- Storage management
- Multitasking Abilities
- Continuous improvement
Certification
- Cisco
- Microsoft
- VMware
- HPE
- Netapp
- Hitachi
- DELL
- Citrix
- ITIL
- Veeam
- Broadcom
- Project Management
Languages
Urdu (fluent)
German (fluent)
English (fluent)
Timeline
Senior System Engineering /Technical Operations Manager
CANCOM Converged Services
07.2025 - Current
IT- System Engineer / Data Center Specialist
Timewarp IT Consulting GmbH
02.2020 - 06.2025
IT- System Engineer (ICT Delivery Project Infrastructure & Outsourcing IT)
Kapsch BusinessCom
05.2008 - 01.2020
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Vienna Business School
Apprenticeship - IT-Technologie
Kapsch Partner Solutions
Interests
Music, Serie (Netflix), Cricket, Soccer, Jogging, All kinds of sports and hiking activities, Technical related everything