Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Jelena Miletic

Jelena Miletic

Krusevac,7

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Housekeeper

Tirolerhopf
2023.12 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeping-supervisor

Hotel Junior Kopaonik
2020.01 - 2022.08
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.


Head Housekeeper Asistant

Hotel Palisad Zlatibor
2017.03 - 2019.09
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.


Housekeeper

Hotel Palisad Zlatibor
2015.10 - 2019.09
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Achieved 100% customer satisfaction five years in a row.

Kitchen Staff Member

Private Bussiness
2013.01 - 2015.01
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.

Education

Business Software Course, - Business Software Course,

TAUR Business
TAUR Business
10.2015

MS-WINDOWS Primary Degree Course - It Studies

University of Krusevac
Serbia
05.2005

Bachelor of Science -

Chemical And Technological School
Serbia
08.2002

Skills

  • Customer Service
  • Residential Cleaning
  • Supply Inventory Management
  • Laundry Management
  • Guest Relations
  • Budget Control
  • Complex Problem-Solving
  • Chemical Handling
  • Deep Cleaning Protocols
  • Repair Service Coordination

Additional Information

Reliable and experienced Housekeeper with over five years of experience maintaining the cleanliness and organization of residences and offices. Skilled at performing basic cleaning duties, deep sanitation, organizing spaces, and tending to general housekeeping tasks in a time efficient manner. Committed to providing clients with superior service and satisfaction.

Timeline

Housekeeper

Tirolerhopf
2023.12 - Current

Housekeeping-supervisor

Hotel Junior Kopaonik
2020.01 - 2022.08

Head Housekeeper Asistant

Hotel Palisad Zlatibor
2017.03 - 2019.09

Housekeeper

Hotel Palisad Zlatibor
2015.10 - 2019.09

Kitchen Staff Member

Private Bussiness
2013.01 - 2015.01

Business Software Course, - Business Software Course,

TAUR Business

MS-WINDOWS Primary Degree Course - It Studies

University of Krusevac

Bachelor of Science -

Chemical And Technological School
Jelena Miletic