Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Wilson

Jenna Wilson

Bad Vöslau

Summary

Passionate, hardworking, and energetic individual who aspires to cultivate unforgettable guest experiences; Offering excellent customer service, organizational, and public speaking skills.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Golf Shop Administrator

Milburn Country Club
08.2022 - 09.2023
  • Maintained clean, orderly and inviting golf shop that generated nearly $600,000 of revenue in 2022.
  • Managed approximately 150 golfers per day during peak season
  • Reconciled daily tee sheets, checked in members and resolved payment discrepancies.
  • Managed placing stock and special order merchandise from various retailers.
  • Packed and unpacked shipments, arranged and displayed golf shop stock.
  • Answered member questions about products and services, helped locate merchandise and promoted key items.
  • Developed strong rapport with club members as well as fellow employees and staff.

Fille Au Pair

Edoh Family
09.2021 - 08.2022
  • Cared for two children (aged 5 & 7)
  • Assisted with housework such as laundry and cooking.
  • Developed bilingual abilities in French through immersive conversation and activities.
  • Transported children to and from school and activities.
  • Kept children's areas neat and clean.

Golf Services Associate

TopGolf
01.2021 - 09.2021
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Provided information on facilities and fielded all guest questions.
  • Created welcoming and fun environment for all guests.
  • Awarded associate of the month in June 2021.
  • Promoted to Platinum Host and was responsible for all high-profile guests.

Education

Austrian State Diploma - Hotel & Tourism Management

ITM College
Bad Vöslau, Austria
05.2025

DELF B2 Certificate -

Cavilam Alliance Française
Vichy, France
01.2022

High School Diploma -

Shawnee Mission Northwest High School
Shawnee Mission, KS
05.2021

Skills

  • Customer Service and Assistance
  • Cash Register Operations
  • Microsoft applications proficiency
  • Attention to Detail
  • Multitasking Abilities
  • Organization and Time Management
  • Planning and Coordination
  • Works well with others

Languages

English
Proficient
C2
French
Upper intermediate
B2
German
Beginner
A1

Timeline

Golf Shop Administrator

Milburn Country Club
08.2022 - 09.2023

Fille Au Pair

Edoh Family
09.2021 - 08.2022

Golf Services Associate

TopGolf
01.2021 - 09.2021

Austrian State Diploma - Hotel & Tourism Management

ITM College

DELF B2 Certificate -

Cavilam Alliance Française

High School Diploma -

Shawnee Mission Northwest High School

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Jenna Wilson