Jenna Wilson
Bad Vöslau
Summary
Passionate, hardworking, and energetic individual who aspires to cultivate unforgettable guest experiences; Offering excellent customer service, organizational, and public speaking skills.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Golf Shop Administrator
Milburn Country Club
2022.08 - 2023.09
- Maintained clean, orderly and inviting golf shop that generated nearly $600,000 of revenue in 2022.
- Managed approximately 150 golfers per day during peak season
- Reconciled daily tee sheets, checked in members and resolved payment discrepancies.
- Managed placing stock and special order merchandise from various retailers.
- Packed and unpacked shipments, arranged and displayed golf shop stock.
- Answered member questions about products and services, helped locate merchandise and promoted key items.
- Developed strong rapport with club members as well as fellow employees and staff.
Fille Au Pair
Edoh Family
2021.09 - 2022.08
- Cared for two children (aged 5 & 7)
- Assisted with housework such as laundry and cooking.
- Developed bilingual abilities in French through immersive conversation and activities.
- Transported children to and from school and activities.
- Kept children's areas neat and clean.
Golf Services Associate
TopGolf
2021.01 - 2021.09
- Administered point of sales applications and trained new team members in customer service and operations details.
- Provided information on facilities and fielded all guest questions.
- Created welcoming and fun environment for all guests.
- Awarded associate of the month in June 2021.
- Promoted to Platinum Host and was responsible for all high-profile guests.
Education
Austrian State Diploma - Hotel & Tourism Management
ITM College
Bad Vöslau, Austria05.2025
DELF B2 Certificate -
Cavilam Alliance Française
Vichy, France01.2022
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05.2021
Skills
- Customer Service and Assistance
- Cash Register Operations
- Microsoft applications proficiency
- Attention to Detail
- Multitasking Abilities
- Organization and Time Management
- Planning and Coordination
- Works well with others
Languages
English
Proficient
C2
French
Upper intermediate
B2
German
Beginner
A1
Timeline
Golf Shop Administrator
Milburn Country Club
2022.08 - 2023.09
Fille Au Pair
Edoh Family
2021.09 - 2022.08
Golf Services Associate
TopGolf
2021.01 - 2021.09
Austrian State Diploma - Hotel & Tourism Management
ITM College
DELF B2 Certificate -
Cavilam Alliance Française
High School Diploma -
Shawnee Mission Northwest High School
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