Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
Timeline
Generic
Joanusia Silveira

Joanusia Silveira

Wien

Summary

Dynamic and results-oriented Business Analyst and Project Manager with more than 13 years of experience in driving strategic initiatives and delivering impactful solutions. Experienced in leading cross-functional teams, gathering and validating business requirements, and championing customer-centric collaboration. Seeking to contribute analytical prowess, data management expertise, and a passion for continuous learning to drive impactful outcome.

Overview

13
13
years of professional experience
2
2

Certifications

4
4
Languages

Work History

Business analyst cum Project Manager - Tech Solutions

BI Worldwide Pvt Ltd
2016.06 - 2023.12
  • Led Strategic Requirement Gathering: Orchestrated meticulous gathering and validation of business requirements, ensuring clear understanding, documentation, and agreement on business needs, aligning with the project management offices for large-scale, high-complexity programs
  • Established Seamless Communication Channels: Acted as a liaison between business and technical teams, facilitating successful delivery across project management offices
  • Utilized data analytics tools like Power BI to uncover actionable insights and inform program strategy
  • Championed Customer-Centric Collaboration: Cultivated customer-centric collaboration with design teams, enhancing satisfaction scores and bolstering customer retention through user story criteria definition and agile team support
  • Additionally, managed internal and client stakeholder relationships effectively
  • Mastered Delivery Process Management: Directed delivery processes efficiently, ensuring successful project outcomes by aligning stakeholder needs with system integration and user acceptance tests in adaptive/agile environments
  • Proficient in plan and budget creation, management, and control using MS Project, JIRA, and Confluence.

Senior Business Analyst

Tech Mahindra Ltd
2012.12 - 2016.06
  • Orchestrated Cross-Functional Leadership: Led agile cross-functional teams, shaping intricate business solutions aligned with stakeholder needs, while supporting successful delivery across project management offices
  • Spearheaded System Design Implementation: Executed critical system design installation, seamlessly integrating customer requirements into product features
  • Business Process Refinement: Innovatively developed and refined business processes, leading to improved efficiency and operational performance, while managing various project control processes effectively
  • Provided support during sprints and ensured alignment with user story acceptance criteria and system integration tests.

Team Lead-Test Engineer

Tech Mahindra Ltd
2011.12 - 2012.11
  • Team Leadership: Successfully led a team of 5 test engineers to complete a high-profile software project, implementing test strategies and processes for multiple software releases
  • Test Strategy Development: Conducted regular team meetings, provided coaching, and mentored team members to ensure project success.

Technical Associate (Software Tester)

Tech Mahindra Ltd
2010.11 - 2011.11
  • Software Testing and Quality Assurance: Conducted thorough software testing and quality assurance procedures, including creating test plans, executing test cases, and analyzing test results
  • Defect Resolution: Identified and resolved software defects and issue promptly, contributing to overall product quality.

Education

Bachelor of Engineering in Information Technology -

SRIEIT, Goa University
Goa, India
05.2010

High School (SSC/HSC) -

Goa Board
Goa, India
05.2006

Skills

  • Java
  • NET
  • MS SQL
  • PostgreSQL
  • Oracle 10G
  • MongoDB
  • Project Planning & Delivery
  • Business Analysis
  • Customer’s Requirement Analysis
  • Project Management Methodologies
  • SDLC Methodologies & Scrum
  • P&L, IT KPIs and Budget Management
  • Performance and Resource Management
  • Cross-Functional Team Management
  • Agile Delivery Management
  • Problem Solving
  • Jira
  • Confluence
  • Requirements Gathering
  • Project Management
  • Quality Assurance
  • Microsoft Office Suite

Certification

  • Professional Scrum Master I (2023)
  • Prince 2 (2019)

Personal Information

  • Date of Birth: 24 Aug 1989
  • Nationality: Portuguese

Languages

English

Konkani

Hindi

German

Timeline

Business analyst cum Project Manager - Tech Solutions

BI Worldwide Pvt Ltd
2016.06 - 2023.12

Senior Business Analyst

Tech Mahindra Ltd
2012.12 - 2016.06

Team Lead-Test Engineer

Tech Mahindra Ltd
2011.12 - 2012.11

Technical Associate (Software Tester)

Tech Mahindra Ltd
2010.11 - 2011.11

Bachelor of Engineering in Information Technology -

SRIEIT, Goa University

High School (SSC/HSC) -

Goa Board
  • Professional Scrum Master I (2023)
  • Prince 2 (2019)
Joanusia Silveira