Joanusia Silveira
Wien
Summary
Dynamic and results-oriented Business Analyst and Project Manager with more than 13 years of experience in driving strategic initiatives and delivering impactful solutions. Experienced in leading cross-functional teams, gathering and validating business requirements, and championing customer-centric collaboration. Seeking to contribute analytical prowess, data management expertise, and a passion for continuous learning to drive impactful outcome.
Overview
13
13
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Business analyst cum Project Manager - Tech Solutions
BI Worldwide Pvt Ltd
2016.06 - 2023.12
- Led Strategic Requirement Gathering: Orchestrated meticulous gathering and validation of business requirements, ensuring clear understanding, documentation, and agreement on business needs, aligning with the project management offices for large-scale, high-complexity programs
- Established Seamless Communication Channels: Acted as a liaison between business and technical teams, facilitating successful delivery across project management offices
- Utilized data analytics tools like Power BI to uncover actionable insights and inform program strategy
- Championed Customer-Centric Collaboration: Cultivated customer-centric collaboration with design teams, enhancing satisfaction scores and bolstering customer retention through user story criteria definition and agile team support
- Additionally, managed internal and client stakeholder relationships effectively
- Mastered Delivery Process Management: Directed delivery processes efficiently, ensuring successful project outcomes by aligning stakeholder needs with system integration and user acceptance tests in adaptive/agile environments
- Proficient in plan and budget creation, management, and control using MS Project, JIRA, and Confluence.
Senior Business Analyst
Tech Mahindra Ltd
2012.12 - 2016.06
- Orchestrated Cross-Functional Leadership: Led agile cross-functional teams, shaping intricate business solutions aligned with stakeholder needs, while supporting successful delivery across project management offices
- Spearheaded System Design Implementation: Executed critical system design installation, seamlessly integrating customer requirements into product features
- Business Process Refinement: Innovatively developed and refined business processes, leading to improved efficiency and operational performance, while managing various project control processes effectively
- Provided support during sprints and ensured alignment with user story acceptance criteria and system integration tests.
Team Lead-Test Engineer
Tech Mahindra Ltd
2011.12 - 2012.11
- Team Leadership: Successfully led a team of 5 test engineers to complete a high-profile software project, implementing test strategies and processes for multiple software releases
- Test Strategy Development: Conducted regular team meetings, provided coaching, and mentored team members to ensure project success.
Technical Associate (Software Tester)
Tech Mahindra Ltd
2010.11 - 2011.11
- Software Testing and Quality Assurance: Conducted thorough software testing and quality assurance procedures, including creating test plans, executing test cases, and analyzing test results
- Defect Resolution: Identified and resolved software defects and issue promptly, contributing to overall product quality.
Education
Bachelor of Engineering in Information Technology -
SRIEIT, Goa University
Goa, India05.2010
High School (SSC/HSC) -
Goa Board
Goa, India05.2006
Skills
- Java
- NET
- MS SQL
- PostgreSQL
- Oracle 10G
- MongoDB
- Project Planning & Delivery
- Business Analysis
- Customer’s Requirement Analysis
- Project Management Methodologies
- SDLC Methodologies & Scrum
- P&L, IT KPIs and Budget Management
- Performance and Resource Management
- Cross-Functional Team Management
- Agile Delivery Management
- Problem Solving
- Jira
- Confluence
- Requirements Gathering
- Project Management
- Quality Assurance
- Microsoft Office Suite
Certification
- Professional Scrum Master I (2023)
- Prince 2 (2019)
Languages
English
Proficient
C2
Konkani
Proficient
C2
Hindi
Proficient
C2
German
Beginner
A1
Personal Information
- Date of Birth: 24 Aug 1989
- Nationality: Portuguese
Timeline
Business analyst cum Project Manager - Tech Solutions
BI Worldwide Pvt Ltd
2016.06 - 2023.12
Senior Business Analyst
Tech Mahindra Ltd
2012.12 - 2016.06
Team Lead-Test Engineer
Tech Mahindra Ltd
2011.12 - 2012.11
Technical Associate (Software Tester)
Tech Mahindra Ltd
2010.11 - 2011.11
Bachelor of Engineering in Information Technology -
SRIEIT, Goa University
High School (SSC/HSC) -
Goa Board
- Professional Scrum Master I (2023)
- Prince 2 (2019)
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