Jose David Sanchez Reyes

Goals achieved in my current job position as Senior Learning Specialist:

• Exceeded NPS Targets: Achieved and maintained a Net Promoter Score (NPS) above 80%, enhancing customer satisfaction through targeted training initiatives.
• Reduced Attrition Rates: Increased graduation rates to 80% for new hires, surpassing the 15% attrition goal, resulting in improved employee retention and morale.
• Leadership in Strategy Development: Led the creation of innovative training strategies that align with business objectives, driving operational efficiency and workforce skill enhancement.
• Efficiency in Training Programs: Streamlined training processes using data-driven insights, significantly improving the learning experience and meeting operational demands.

Goals achieved when working as Customer Service agent:

• 3 years of experience in handling high call volumes with professionalism and composure.
• Strong communication skills, ensuring clear and empathetic interactions to enhance customer satisfaction.
• Proven problem-solving abilities, providing timely solutions to customer inquiries and concerns.
• Recognized as a tenure agent for consistent performance and dedication to exceptional service.