Kamila Hajiyeva
Krakow
Summary
Sharp, analytical professional with a pragmatic problem-solving approach and a determined attitude. Over 4 years of expertise in the financial services industry and 2+ years in digital marketing, showcasing a strong commitment to task completion. Highly motivated to acquire new skills and excel in diverse roles.
Overview
7
7
years of professional experience
Work History
Security Derivatives Settlement Analyst (Officer)
Citibank
11.2023 - 11.2024
- Managed creation and notification of corporate actions for EMEA markets, ensuring accuracy and timely delivery.
- Communicated with agents, registrars, and external banks to align event data with market standards.
- Resolved internal and external queries; investigated and corrected errors and discrepancies.
- Supported UAT testing and implemented new tools to improve workflows and client service.
- Contributed to process improvements, risk reduction, and system enhancements in cooperation with IT.
- Trained new team members and maintained procedures, reports, and audit documentation.
Quality Analyst
Wipro IT Services Poland
12.2022 - 09.2023
- Contributed to a Google project by proficiently monitoring and analyzing associate communications (calls, emails, and chat interactions) to ensure compliance with customer experience policies.
- Developed, implemented, and measured quality evaluations across Europe, providing detailed feedback and reports to team leads.
- Promoted a culture of excellence by focusing on improving customer satisfaction scores and supporting a high standard of service.
- Proactively identified service gaps and drove continuous improvement initiatives to enhance the overall customer experience.
Senior Process Executive
Cognizant Technology Solutions
12.2020 - 11.2022
- Provide comprehensive general and technical support to users, effectively addressing inquiries and delivering assistance.
- Identify, troubleshoot, document, and categorize cases and potential bugs, ensuring precise tracking and resolution.
- Apply well-balanced judgment to resolve inquiries in alignment with established policies and procedures; escalate complex problems following defined protocols to ensure timely and effective resolution.
Senior Depositary Analyst
State Street Bank
05.2020 - 10.2020
- Managed daily cash monitoring and conducted risk assessments for secure asset safekeeping at State Street Bank.
- Prepared monthly reconciliations for multiple accounts, identifying discrepancies and ensuring operational efficiency.
- Collaborated with the Oversight team to escalate issues for timely resolution and compliance.
Intermediate Representative at Trustee & Depositary (AIFMD&UCITS)
BNY MELLON
12.2019 - 04.2020
- Ensured timely completion of cash reconciliations, validating exceptions for accuracy.
- Documented Cash Monitoring exceptions for clear record-keeping.
- Provided shadowing support to new joiners, accelerating their learning and development.
- Collaborated with Supervisor for accurate production of Management Information Systems (MIS).
Representative at Trustee & Depositary (AIFMD&UCITS)
BNY MELLON
10.2017 - 11.2019
- Oversaw cash reconciliations to maintain accuracy and validate exceptions.
- Annotated Cash Monitoring exceptions for proper tracking and resolution.
- Managed Record Keeping and Ownership verification tasks with attention to detail.
- Ensured timely submission of outputs to on-site jurisdictions for regulatory compliance.
Education
Master - International Business Management
WSB University
07.2023
Master - International and European Law
University of Wroclaw
09.2017
Skills
- Team Collaboration: Effective in supporting and working with teams to achieve shared goals
- Client Relationship Management: Proven track record of exceeding client expectations through seamless communication and collaboration with oversight teams
- Training Proficiency: Strong training skills, adept at imparting knowledge and skills to others
- Problem-Solving: Skilled in using logical thinking and analytical techniques to identify and resolve challenges
- Time Management: Exceptional ability to manage time efficiently, ensuring timely task and project completion
LANGUAGES
Azerbaijani - Native or Bilingual Proficiency
English - Full Professional Proficiency
Turkish - Full Professional Proficiency
Russian - Limited Working Proficiency
Polish - Elementary Proficiency
German - Elementary Proficiency
PERSONALITY
- Leadership
- Motivated
- Organized
- Creative
- Punctual
- Communicative
- Detail-oriented
- Stress resistant
Timeline
Security Derivatives Settlement Analyst (Officer)
Citibank
11.2023 - 11.2024
Quality Analyst
Wipro IT Services Poland
12.2022 - 09.2023
Senior Process Executive
Cognizant Technology Solutions
12.2020 - 11.2022
Senior Depositary Analyst
State Street Bank
05.2020 - 10.2020
Intermediate Representative at Trustee & Depositary (AIFMD&UCITS)
BNY MELLON
12.2019 - 04.2020
Representative at Trustee & Depositary (AIFMD&UCITS)
BNY MELLON
10.2017 - 11.2019
Master - International and European Law
University of Wroclaw
Master - International Business Management
WSB University
Similar Profiles
ROBERT J GUERRAROBERT J GUERRA
CCB Client Service Representative at CitibankCCB Client Service Representative at Citibank
Ariane SchiavettiAriane Schiavetti
Analista De Customer Service at CitibankAnalista De Customer Service at Citibank
Bing ZuoBing Zuo
Universal Banker at CitibankUniversal Banker at Citibank
Sravani USravani U
Salesforce Developer at CitibankSalesforce Developer at Citibank
Bartłomiej CzerwikBartłomiej Czerwik
Junior RTR Analyst at Herbalife EMEA Finance and Operations Service CentJunior RTR Analyst at Herbalife EMEA Finance and Operations Service Cent