Kannika Waibl
Völs
Summary
Personable Room Service Attendant with excellent customer service acumen and professionalism in hospitality. Talented and forward-thinking with focus on meeting guests needs. Consistently willing and eager to meet and exceed expectations.
Overview
8
8
years of professional experience
Work History
Room Service Attendant
Kings Park Avenue Hotel Bangkok
05.2023 - 06.2023
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Handled guests dry cleaning orders and delivered any packages that arrived for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Replenished condiments and other supplies at tables and service bars.
- Kept work environments, equipment and trays clean and sanitized for guests.
Au Pair International
Austrian Family
02.2020 - 05.2023
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Kept children's areas neat and clean.
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed bilingual abilities in English and Thai through immersive conversation and activities.
- Identified warning signs of emotional and developmental problems in children.
Sales Coordinator
Great Eastern Imports
05.2019 - 01.2020
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Trained and mentored new sales representatives.
Au Pair International
Australian Family
01.2015 - 01.2019
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Kept children's areas neat and clean.
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Developed creative activities to encourage physical, social and emotional growth.
- Washed and ironed children's clothing to maintain neatness at all times.
- Helped children complete homework assignments and school projects.
Education
BBA - Buisness Administration Marketing
Bangkok University
Bangkok, Thailand07.2019
BBA - Chinese Studies
Rajabhat Phuket University
Phuket, Thailand06.2015
Skills
- Guest Room Cleaning
- Organizational Abilities
- Minibar Restocking
- Computer Microsoft Office
- Language: Thai, English, Chinese - basic, German A1-A2
- Driving License A and B
Languages
Thai
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Intermediate
B1
German
Elementary
A2
Tae Kwon Do, Muay Thai, Gardening, Cooking, Hiking
Enjoying good workouts in local Tae Kwon Do Club, Trained Muay Thai back in Thailand, For relaxing time its good to spend time in the Garden or cook a delicious meal with Thai Flavors.
Timeline
Room Service Attendant
Kings Park Avenue Hotel Bangkok
05.2023 - 06.2023
Au Pair International
Austrian Family
02.2020 - 05.2023
Sales Coordinator
Great Eastern Imports
05.2019 - 01.2020
Au Pair International
Australian Family
01.2015 - 01.2019
BBA - Buisness Administration Marketing
Bangkok University
BBA - Chinese Studies
Rajabhat Phuket University
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