Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Hobbies
Software
Timeline
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Kareem Chaaito

Kareem Chaaito

Team Lead - Account Manager
Vienna

Summary

Highly committed and motivated strategist with a proven track record of leadership and teamwork spirit. Master's Degree graduate with strong expertise in business development and sales customer acquisition, complemented by professional experiences in various industries such as IT & Consultancy, Gambling, and Travel.

Overview

11
11
years of professional experience
4
4
Certifications
5
5
Languages

Work History

Team Lead - Technical Account Manager

Greentube
2020.10 - Current
  • Establishing strategic partnerships with key stakeholders within our client organizations to drive account growth initiatives.
  • Manage a team of 8 account manager and overlook 800 accounts worldwide.
  • Collaborated with other department leads (Sales, Games Operations, Certification, Compliance, Games Integration, Games Production and Marketing to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Business Sales Consultant

C'SEED Entertainment Systems
2020.05 - 2020.10
  • Integrate Salesforce CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
  • Hire and mentored junior sales staff to enhance their selling techniques and achieve individual performance targets consistently.
  • Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
  • Tracked sales data for analysis and forecasting.

Business Development Account Manager

TourRadar
2018.07 - 2020.05
  • Responsible for growing tour operator sales with existing accounts as well as identifying and on-boarding new tour operators to the TourRadar platform
  • Involved in projects to plan and execute Sales initiatives year round, working in conjunction with our Marketing, Design, Technical and Customer Support teams
  • Implement streamlined processes to ensure our regular Weekly, Monthly and Annual campaigns and are well planned and operate efficiently
  • Understanding of cloud-based software systems and you will be expected to develop, through training, knowledge of the rudimentary of XML feeds and booking APIs.

Sales Account Manager

Cisco Systems
2015.02 - 2018.02
  • Initiated and developed relationships with new and existing clients in need of training services through meetings on a regular basis
  • Acquired an average of 120 new accounts on a yearly basis, including DU Telecom, an exclusive two-year contract worth a million dollars
  • Secured constant sales growth of 20 to 30% each year, leading the team's productivity
  • Prepared strategic pitches on PowerPoint on a weekly basis reflecting ways to better train employees with new methods of training (virtual training, on-site trainings)
  • Formulated yearly training plans for clients in order to optimize training and fully utilize the service
  • Engaged in formulation and development of new plans and initiatives such as the implementation of a new fully customized CRM to flag key decision-makers
  • Managed a team of two insight sales by giving them the leads to execute the operation.

Business Development Executive

Landmark Group
2012.11 - 2014.12
  • Prepared impact-oriented presentations to share new product developments (NPDs) with new and existing clients
  • Acquired new franchises to enhance the scope of operations and assured that the marketing strategy is in sync with customer needs
  • Worked closely with the Sales Director in a comprehensive analysis of the UAE market and completed excel files for weekly sales and inventory monitoring.

Education

Master's Degree - Business Entrepreneurship

Vienna University
Vienna, Austria
2001.04 -

Bachelor - Business And Hospitality Management

Lausanne Hotel School (EHL)
Switzerland
2012

Associate Degree - Intl.Business Management

Concordia University
Montreal, Canada
2009

Skills

Account Management

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Personal Information

  • Date of Birth: 20/05/1988
  • Nationality: French/American
  • Valid EU Driving License


Languages

English
French
Arabic
Spanish
German

Certification

International Health and Safety Training

Hobbies

• Licensed skydiver and wildlife/outdoor enthusiast
• Extreme sports, especially kite-boarding and motocross
• Traveling, particularly in remote areas, comparative politics, classic automobiles and car restoration
• Adventure tour organizer from sightseeing to road planning and riding experience 

Software

Salesforce / Monday

Jira

Atlassian Confluence

Excel

Tableau

Microsoft SQL

GitLab

Elastic Kibana

Timeline

Team Lead - Technical Account Manager

Greentube
2020.10 - Current

Business Sales Consultant

C'SEED Entertainment Systems
2020.05 - 2020.10

Business Development Account Manager

TourRadar
2018.07 - 2020.05

Sales Account Manager

Cisco Systems
2015.02 - 2018.02

Business Development Executive

Landmark Group
2012.11 - 2014.12

Master's Degree - Business Entrepreneurship

Vienna University
2001.04 -

Bachelor - Business And Hospitality Management

Lausanne Hotel School (EHL)

Associate Degree - Intl.Business Management

Concordia University

International Health and Safety Training

Kite-Boarding IKO certificated instructor

Padi Diving Certification

ITIL 4 Certification

Kareem ChaaitoTeam Lead - Account Manager