Salesforce / Monday
Kareem Chaaito
Team Lead - Account Manager
Vienna
Summary
Highly committed and motivated strategist with a proven track record of leadership and teamwork spirit. Master's Degree graduate with strong expertise in business development and sales customer acquisition, complemented by professional experiences in various industries such as IT & Consultancy, Gambling, and Travel.
Overview
11
11
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Team Lead - Technical Account Manager
Greentube
2020.10 - Current
- Establishing strategic partnerships with key stakeholders within our client organizations to drive account growth initiatives.
- Manage a team of 8 account manager and overlook 800 accounts worldwide.
- Collaborated with other department leads (Sales, Games Operations, Certification, Compliance, Games Integration, Games Production and Marketing to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Business Sales Consultant
C'SEED Entertainment Systems
2020.05 - 2020.10
- Integrate Salesforce CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
- Hire and mentored junior sales staff to enhance their selling techniques and achieve individual performance targets consistently.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
- Tracked sales data for analysis and forecasting.
Business Development Account Manager
TourRadar
2018.07 - 2020.05
- Responsible for growing tour operator sales with existing accounts as well as identifying and on-boarding new tour operators to the TourRadar platform
- Involved in projects to plan and execute Sales initiatives year round, working in conjunction with our Marketing, Design, Technical and Customer Support teams
- Implement streamlined processes to ensure our regular Weekly, Monthly and Annual campaigns and are well planned and operate efficiently
- Understanding of cloud-based software systems and you will be expected to develop, through training, knowledge of the rudimentary of XML feeds and booking APIs.
Sales Account Manager
Cisco Systems
2015.02 - 2018.02
- Initiated and developed relationships with new and existing clients in need of training services through meetings on a regular basis
- Acquired an average of 120 new accounts on a yearly basis, including DU Telecom, an exclusive two-year contract worth a million dollars
- Secured constant sales growth of 20 to 30% each year, leading the team's productivity
- Prepared strategic pitches on PowerPoint on a weekly basis reflecting ways to better train employees with new methods of training (virtual training, on-site trainings)
- Formulated yearly training plans for clients in order to optimize training and fully utilize the service
- Engaged in formulation and development of new plans and initiatives such as the implementation of a new fully customized CRM to flag key decision-makers
- Managed a team of two insight sales by giving them the leads to execute the operation.
Business Development Executive
Landmark Group
2012.11 - 2014.12
- Prepared impact-oriented presentations to share new product developments (NPDs) with new and existing clients
- Acquired new franchises to enhance the scope of operations and assured that the marketing strategy is in sync with customer needs
- Worked closely with the Sales Director in a comprehensive analysis of the UAE market and completed excel files for weekly sales and inventory monitoring.
Education
Master's Degree - Business Entrepreneurship
Vienna University
Vienna, Austria 2001.04 -
Bachelor - Business And Hospitality Management
Lausanne Hotel School (EHL)
Switzerland 2012
Associate Degree - Intl.Business Management
Concordia University
Montreal, Canada 2009
Skills
Account Management
undefinedPersonal Information
- Date of Birth: 20/05/1988
- Nationality: French/American
- Valid EU Driving License
Certification
International Health and Safety Training
Hobbies
• Licensed skydiver and wildlife/outdoor enthusiast
• Extreme sports, especially kite-boarding and motocross
• Traveling, particularly in remote areas, comparative politics, classic automobiles and car restoration
• Adventure tour organizer from sightseeing to road planning and riding experience
Software
Jira
Atlassian Confluence
Excel
Tableau
Microsoft SQL
GitLab
Elastic Kibana
Timeline
Team Lead - Technical Account Manager
Greentube
2020.10 - Current
Business Sales Consultant
C'SEED Entertainment Systems
2020.05 - 2020.10
Business Development Account Manager
TourRadar
2018.07 - 2020.05
Sales Account Manager
Cisco Systems
2015.02 - 2018.02
Business Development Executive
Landmark Group
2012.11 - 2014.12
Master's Degree - Business Entrepreneurship
Vienna University
2001.04 -
Bachelor - Business And Hospitality Management
Lausanne Hotel School (EHL)
Associate Degree - Intl.Business Management
Concordia University
International Health and Safety Training
Kite-Boarding IKO certificated instructor
Padi Diving Certification
ITIL 4 Certification
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