Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
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Karina Muriasova

Karina Muriasova

Master Student Business Informatics, TU WIEN
Vienna

Summary

With a strong background in education, management, and technology, I offer a unique set of skills and adaptability. Suited for entry-level IT positions in the banking sector, I'm eager to contribute to the team's success and growth through my diverse experiences.

Overview

8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

English Language Trainer

Likeshuo
2020.03 - 2022.04
  • Instructed students in the basics of English grammar and conversational speaking, overseeing the progress of 30 students and achieving an average improvement of 20% in their language proficiency.
  • Developed and delivered an ESL curriculum, leading to a 15% increase in students' conversational abilities.
  • Actively participated in five workshops on student motivation and engaging learning activities.


Manager of English Department

Educational Center "Angel Baby"
2016.11 - 2020.02
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.

Functional Tester

Online.Business.ru
2015.10 - 2016.09
  • Defined and administered standard testing architecture methodologies, processes and tools.
  • Reviewed and provided technical feedback for detailed test and analysis procedures, contributing to 80% reduction in software bugs and enhancing overall product quality.
  • Developed automated test scripts that successfully handled repetitive software testing work, resulting in a 40% decrease in testing time and improved accuracy.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Documented testing procedures for developers and future testing use.

Customer Care Representative - Card Solutions

Uralsib Bank
2014.09 - 2015.09
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted over 200 customers daily, consistently maintaining a positive attitude and prioritizing customer satisfaction. This commitment to excellence led to a noteworthy 18% increase in positive customer reviews, reflecting the positive impact of dedicated and customer-centric service.
  • Communicated with clients regarding account services, statements, and balances.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.

Education

Master of Science - Business Informatics

Vienna University of Technology (TU WIEN)
Austria, Vienna
2023.03 - Current

No Degree - Chinese Language Program

Chinese Language Program
China, Shanghai
2017.03 - 2020.01

Bachelor of Science - Applied Informatics in Economics

Ufa State Aviation Technical University (USATU)
Russia, Bashkortostan Republic, Ufa
2009.09 - 2014.07

Skills

    System testing

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Software

SQL, Pentaho

R, Python

MS Office, Excel

Languages

Russian

English

Chinese

Certification

Coursera logo Fundamentals of Programming in Python

Timeline

Master of Science - Business Informatics

Vienna University of Technology (TU WIEN)
2023.03 - Current

British Council logo International English Language Testing System

2022-02

Coursera logo Fundamentals of Programming in Python

2021-02

English Language Trainer

Likeshuo
2020.03 - 2022.04

No Degree - Chinese Language Program

Chinese Language Program
2017.03 - 2020.01

Manager of English Department

Educational Center "Angel Baby"
2016.11 - 2020.02

Functional Tester

Online.Business.ru
2015.10 - 2016.09

Customer Care Representative - Card Solutions

Uralsib Bank
2014.09 - 2015.09

Bachelor of Science - Applied Informatics in Economics

Ufa State Aviation Technical University (USATU)
2009.09 - 2014.07
Karina MuriasovaMaster Student Business Informatics, TU WIEN