SQL, Pentaho
Karina Muriasova
Master Student Business Informatics, TU WIEN
Vienna
Summary
With a strong background in education, management, and technology, I offer a unique set of skills and adaptability. Suited for entry-level IT positions in the banking sector, I'm eager to contribute to the team's success and growth through my diverse experiences.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
English Language Trainer
Likeshuo
03.2020 - 04.2022
- Instructed students in the basics of English grammar and conversational speaking, overseeing the progress of 30 students and achieving an average improvement of 20% in their language proficiency.
- Developed and delivered an ESL curriculum, leading to a 15% increase in students' conversational abilities.
- Actively participated in five workshops on student motivation and engaging learning activities.
Manager of English Department
Educational Center "Angel Baby"
11.2016 - 02.2020
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Functional Tester
Online.Business.ru
10.2015 - 09.2016
- Defined and administered standard testing architecture methodologies, processes and tools.
- Reviewed and provided technical feedback for detailed test and analysis procedures, contributing to 80% reduction in software bugs and enhancing overall product quality.
- Developed automated test scripts that successfully handled repetitive software testing work, resulting in a 40% decrease in testing time and improved accuracy.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Documented testing procedures for developers and future testing use.
Customer Care Representative - Card Solutions
Uralsib Bank
09.2014 - 09.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted over 200 customers daily, consistently maintaining a positive attitude and prioritizing customer satisfaction. This commitment to excellence led to a noteworthy 18% increase in positive customer reviews, reflecting the positive impact of dedicated and customer-centric service.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Master of Science - Business Informatics
Vienna University of Technology (TU WIEN)
Austria, Vienna 03.2023 - Current
No Degree - Chinese Language Program
Chinese Language Program
China, Shanghai 03.2017 - 01.2020
Bachelor of Science - Applied Informatics in Economics
Ufa State Aviation Technical University (USATU)
Russia, Bashkortostan Republic, Ufa 09.2009 - 07.2014
Skills
System testing
Client communication
Manual testing
Test documentation
Communication
Problem solving
Analytical skills
Written communication
Business needs analysis
Software
R, Python
MS Office, Excel
Certification
Coursera logo Fundamentals of Programming in Python
Timeline
Master of Science - Business Informatics
Vienna University of Technology (TU WIEN)
03.2023 - Current
British Council logo International English Language Testing System
02-2022
Coursera logo Fundamentals of Programming in Python
02-2021
English Language Trainer
Likeshuo
03.2020 - 04.2022
No Degree - Chinese Language Program
Chinese Language Program
03.2017 - 01.2020
Manager of English Department
Educational Center "Angel Baby"
11.2016 - 02.2020
Functional Tester
Online.Business.ru
10.2015 - 09.2016
Customer Care Representative - Card Solutions
Uralsib Bank
09.2014 - 09.2015
Bachelor of Science - Applied Informatics in Economics
Ufa State Aviation Technical University (USATU)
09.2009 - 07.2014