SQL, Pentaho
Karina Muriasova
Master Student Business Informatics, TU WIEN
Vienna
Summary
With a strong background in education, management, and technology, I offer a unique set of skills and adaptability. Suited for entry-level IT positions in the banking sector, I'm eager to contribute to the team's success and growth through my diverse experiences.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
English Language Trainer
Likeshuo
2020.03 - 2022.04
- Instructed students in the basics of English grammar and conversational speaking, overseeing the progress of 30 students and achieving an average improvement of 20% in their language proficiency.
- Developed and delivered an ESL curriculum, leading to a 15% increase in students' conversational abilities.
- Actively participated in five workshops on student motivation and engaging learning activities.
Manager of English Department
Educational Center "Angel Baby"
2016.11 - 2020.02
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Functional Tester
Online.Business.ru
2015.10 - 2016.09
- Defined and administered standard testing architecture methodologies, processes and tools.
- Reviewed and provided technical feedback for detailed test and analysis procedures, contributing to 80% reduction in software bugs and enhancing overall product quality.
- Developed automated test scripts that successfully handled repetitive software testing work, resulting in a 40% decrease in testing time and improved accuracy.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Documented testing procedures for developers and future testing use.
Customer Care Representative - Card Solutions
Uralsib Bank
2014.09 - 2015.09
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted over 200 customers daily, consistently maintaining a positive attitude and prioritizing customer satisfaction. This commitment to excellence led to a noteworthy 18% increase in positive customer reviews, reflecting the positive impact of dedicated and customer-centric service.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Master of Science - Business Informatics
Vienna University of Technology (TU WIEN)
Austria, Vienna 2023.03 - Current
No Degree - Chinese Language Program
Chinese Language Program
China, Shanghai 2017.03 - 2020.01
Bachelor of Science - Applied Informatics in Economics
Ufa State Aviation Technical University (USATU)
Russia, Bashkortostan Republic, Ufa 2009.09 - 2014.07
Skills
System testing
Software
R, Python
MS Office, Excel
Certification
Coursera logo Fundamentals of Programming in Python
Timeline
Master of Science - Business Informatics
Vienna University of Technology (TU WIEN)
2023.03 - Current
British Council logo International English Language Testing System
2022-02
Coursera logo Fundamentals of Programming in Python
2021-02
English Language Trainer
Likeshuo
2020.03 - 2022.04
No Degree - Chinese Language Program
Chinese Language Program
2017.03 - 2020.01
Manager of English Department
Educational Center "Angel Baby"
2016.11 - 2020.02
Functional Tester
Online.Business.ru
2015.10 - 2016.09
Customer Care Representative - Card Solutions
Uralsib Bank
2014.09 - 2015.09
Bachelor of Science - Applied Informatics in Economics
Ufa State Aviation Technical University (USATU)
2009.09 - 2014.07
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