Katerina Tocheva
Sofia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Prof. New Product Introduction FRBNL
Coca-Cola Europacific Partners
01.2024 - Current
- Review, push & challenge to ensure the project deliverables related to any innovation initiative are aligned across the system
- Ensure effective management of project tasks, risks/issues and stakeholders to deliver the project in line with BU expectations on time all the while ensuring top quality data feasibility of the production plan and execution
- Generate and derive all business data required to support NPI creation processes through all relevant systems (SAP/APO/eWM/MDG etc)
- Coordinate and manage all E2E new product release projects while monitoring all Data design and creation to support the business requirements in timely and accurate manner.
- Take leadership on the decision making for the product design and production execution in various systems as well as the feasibility of the overall NPD project (Demand Feasibility)
Senior Lead Analyst With French
Project Xerox Financial Services
09.2018 - 12.2023
- Responded to customer requests for products, services, and company information.
- Ensure regular follow-up and timely resolution of customer disputes on assigned portfolio.
- Lease and service contracts maintenance in SAP and other ERP
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
Travel Agent
Interlax-BG EOOD
03.2017 - 07.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Trainee
Institute for European Studies of the Universite Libre De Bruxelles
11.2014 - 01.2015
- Learned new materials, processes, and programs quickly.
- Maintained database systems to track and analyze operational data.
- Filled out timesheets and paperwork according to identified requirements.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Master of Science - International Relations
University of Sofia "Sv. Kliment Ohridski"
Sofia06-2014
No Degree - Foreign Languages Education
High School "Kliment Ohridski"
Blagoevgrad05-2009
Skills
- Team work
- Decision making
- Communication
● Coaching
● Motivation
- Organization
● Query resolving
● Effective feedback
● Quality Improvement
Languages
French
Timeline
Prof. New Product Introduction FRBNL
Coca-Cola Europacific Partners
01.2024 - Current
Senior Lead Analyst With French
Project Xerox Financial Services
09.2018 - 12.2023
Travel Agent
Interlax-BG EOOD
03.2017 - 07.2018
Trainee
Institute for European Studies of the Universite Libre De Bruxelles
11.2014 - 01.2015
Master of Science - International Relations
University of Sofia "Sv. Kliment Ohridski"
No Degree - Foreign Languages Education
High School "Kliment Ohridski"
Language
English
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