Motivated marketing graduate with experience in luxury fashion, digital advertising, and customer communication. Passionate about the beauty and cosmetics industry with a personal interest in makeup trends and influencer culture. Seeking to contribute to a dynamic PR and marketing team by combining professional skills and creative enthusiasm.
● Delivered tailored styling advice in luxury fashion
● Created and scheduled content for social media
● Supported visual merchandising and campaign launches
● Assisted in shop orders and client communication
● Coordinated digital ad campaigns and performance reports
● Liaised with clients and internal teams
● Worked with campaign data, trafficking, and forecasting
● Provided technical support
● Worked with Magento, Amazon, eBay platforms
● Created support documentation and resolved user issues
● Controlled service quality and trained new agents
● Handled customer complaints and quality documentation
● Proactively identified and implemented solutions during critical or emergency scenarios.
● Provided multilingual plane ticket support (ENG/RUS/UKR)
● Managed ticket transactions and flight itinerary changes
Customer service expertise
Luxury retail experience
Instagram content creation
Photo and video editing expertise
Familiarity with influencer marketing and brand communication
Fluent in English and German
Advanced MS Office & digital tools (Google Ad Manager)
Strong attention to detail
Ability to work under pressure