Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Bals

Kristina Bals

Marketing Specialist
Vienna

Summary

Motivated marketing graduate with experience in luxury fashion, digital advertising, and customer communication. Passionate about the beauty and cosmetics industry with a personal interest in makeup trends and influencer culture. Seeking to contribute to a dynamic PR and marketing team by combining professional skills and creative enthusiasm.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Fashion Advisor

Zirkus GmbH
05.2022 - 02.2025

Delivered tailored styling advice in luxury fashion

Created and scheduled content for social media

Supported visual merchandising and campaign launches

Assisted in shop orders and client communication

Digital Ad Ops Trafficker

Motorsport Network Company
08.2018 - 07.2020

Coordinated digital ad campaigns and performance reports

Liaised with clients and internal teams

Worked with campaign data, trafficking, and forecasting

Technical Support Manager

M2e Pro (ESS-UA)
09.2017 - 04.2018

Provided technical support

Worked with Magento, Amazon, eBay platforms

Created support documentation and resolved user issues

Service Quality Agent

Global Bilgi («Turkish Airlines» Int. Project)
01.2016 - 09.2017

Controlled service quality and trained new agents

Handled customer complaints and quality documentation

Proactively identified and implemented solutions during critical or emergency scenarios.

Tickets Booking Agent

Global Bilgi («Turkish Airlines» Int. Project)
02.2015 - 12.2015

Provided multilingual plane ticket support (ENG/RUS/UKR)

Managed ticket transactions and flight itinerary changes

Education

C1 - German Courses

Sprachenzentrum Universität Wien
Vienna,Austria
04.2001 -

Master of Science - Marketing

Oles Honchar Dnipro National University
Dnipro, Ukraine
04.2001 -

Bachelor of Science - Marketing

Oles Honchar Dnipro National University
Dnipro, Ukraine
04.2001 -

Skills

Customer service expertise

Luxury retail experience

Instagram content creation

Photo and video editing expertise

Familiarity with influencer marketing and brand communication

Fluent in English and German

Advanced MS Office & digital tools (Google Ad Manager)

Strong attention to detail

Ability to work under pressure

Timeline

Fashion Advisor

Zirkus GmbH
05.2022 - 02.2025

Digital Ad Ops Trafficker

Motorsport Network Company
08.2018 - 07.2020

Technical Support Manager

M2e Pro (ESS-UA)
09.2017 - 04.2018

Service Quality Agent

Global Bilgi («Turkish Airlines» Int. Project)
01.2016 - 09.2017

Tickets Booking Agent

Global Bilgi («Turkish Airlines» Int. Project)
02.2015 - 12.2015

C1 - German Courses

Sprachenzentrum Universität Wien
04.2001 -

Master of Science - Marketing

Oles Honchar Dnipro National University
04.2001 -

Bachelor of Science - Marketing

Oles Honchar Dnipro National University
04.2001 -
Kristina BalsMarketing Specialist