Kristina Bals
Marketing Specialist
Vienna
Summary
Motivated marketing graduate with experience in luxury fashion, digital advertising, and customer communication. Passionate about the beauty and cosmetics industry with a personal interest in makeup trends and influencer culture. Seeking to contribute to a dynamic PR and marketing team by combining professional skills and creative enthusiasm.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Fashion Advisor
Zirkus GmbH
05.2022 - 02.2025
● Delivered tailored styling advice in luxury fashion
● Created and scheduled content for social media
● Supported visual merchandising and campaign launches
● Assisted in shop orders and client communication
Digital Ad Ops Trafficker
Motorsport Network Company
08.2018 - 07.2020
● Coordinated digital ad campaigns and performance reports
● Liaised with clients and internal teams
● Worked with campaign data, trafficking, and forecasting
Technical Support Manager
M2e Pro (ESS-UA)
09.2017 - 04.2018
● Provided technical support
● Worked with Magento, Amazon, eBay platforms
● Created support documentation and resolved user issues
Service Quality Agent
Global Bilgi («Turkish Airlines» Int. Project)
01.2016 - 09.2017
● Controlled service quality and trained new agents
● Handled customer complaints and quality documentation
● Proactively identified and implemented solutions during critical or emergency scenarios.
Tickets Booking Agent
Global Bilgi («Turkish Airlines» Int. Project)
02.2015 - 12.2015
● Provided multilingual plane ticket support (ENG/RUS/UKR)
● Managed ticket transactions and flight itinerary changes
Education
C1 - German Courses
Sprachenzentrum Universität Wien
Vienna,Austria 04.2001 -
Master of Science - Marketing
Oles Honchar Dnipro National University
Dnipro, Ukraine 04.2001 -
Bachelor of Science - Marketing
Oles Honchar Dnipro National University
Dnipro, Ukraine 04.2001 -
Skills
Customer service expertise
Luxury retail experience
Instagram content creation
Photo and video editing expertise
Familiarity with influencer marketing and brand communication
Fluent in English and German
Advanced MS Office & digital tools (Google Ad Manager)
Strong attention to detail
Ability to work under pressure
Timeline
Fashion Advisor
Zirkus GmbH
05.2022 - 02.2025
Digital Ad Ops Trafficker
Motorsport Network Company
08.2018 - 07.2020
Technical Support Manager
M2e Pro (ESS-UA)
09.2017 - 04.2018
Service Quality Agent
Global Bilgi («Turkish Airlines» Int. Project)
01.2016 - 09.2017
Tickets Booking Agent
Global Bilgi («Turkish Airlines» Int. Project)
02.2015 - 12.2015
C1 - German Courses
Sprachenzentrum Universität Wien
04.2001 -
Master of Science - Marketing
Oles Honchar Dnipro National University
04.2001 -
Bachelor of Science - Marketing
Oles Honchar Dnipro National University
04.2001 -
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