Lai Yang Lily Hui
Vienna
Summary
Versatile and dedicated professional with experience at Do & Co Hotel, showcasing exceptional customer service and problem-solving abilities. Excelled in multitasking across various roles, enhancing customer satisfaction and operational efficiency. Consistently achieving and surpassing goals with a keen eye for detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Service
Do & Co Im Haas Haus RestaurantbertriebsGesmbH
10.2021 - 05.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- 1 : 20 guests on average during weekdays and 1 : 40 guests during weekends and holidays
Private Caregiver
Ing. Mag. Georg Stumpf
07.2020 - 10.2020
- Supervised children on playground to help develop physical and social skills.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Identified warning signs of emotional and developmental problems in children.
- Monitored children's play activities to verify safety.
Barista
Coffee Fellows
11.2019 - 03.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Health Care Assistant
Cardiology Associates
05.2019 - 10.2019
- Handled medical procedures such as blood withdrawal, stress treadmill exercise test, E.C.G, 24 hours holter E.C.G etc.
- Assisted doctors during consultations, worked as a communication bridge between doctors and patients.
- Provided outstanding customer service for panel patients, assisted with scheduling, insurance claim and medical history documentation.
- Maintained hygienic standard on medical equipments by thorough disinfection before and after medical procedures.
Senior Restaurant Service
Wooden House Limited
02.2018 - 11.2018
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Veterinary Assistant
Heung Wo Exotic Animal Medical Centre
01.2017 - 01.2018
- Assisted veterinarians to provide care for reptiles, birds and rodents.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on post-surgical care and nutrition.
Marine Mammal Trainer
Ocean Park Corporation
09.2008 - 06.2015
- Utilized positive reinforcement techniques to successfully train animals.
- Administered prescribed medications and supplements to animals based on individual needs.
- Hosted animal encounters to educate visitors on animal anatomy, their threats in the wild and how to protect the environment.
- Worked closely with in-park veterinarians to monitor animals' diet, wound recovery, injury, pregnancy etc. and decide on solutions together.
- Delivered public presentations to educate public on animal training and behavior.
Education
Diploma in Phlebotomy -
Hong Kong Society of Professional Medical Care
Hong Kong09.2019
Bachelor of Science - Psychobiology
Upper Iowa University - Hong Kong Campus
Hong Kong06.2018
Hong Kong Certificate of Education Examination -
New Asia Middle School
Hong Kong06.2006
Skills
- Client documentation
- Exceptional customer service
- Inventory Management
- Independent worker
- Office Administration
- Teamwork and Collaboration
- Data Processing
- Creative Problem-Solving
- Organizational Skills
- Multitasking
- Attention to Detail
Certification
- Certified Phlebotomist, Hong Kong Phlebotomists Association - October 2019
- Application of Positive Reinforcement Methods, Ocean Park Coperation - 2010
Languages
Chinese (Cantonese), Chinese (Mandarin), English
Native language
German
Elementary
A2
Timeline
Restaurant Service
Do & Co Im Haas Haus RestaurantbertriebsGesmbH
10.2021 - 05.2024
Private Caregiver
Ing. Mag. Georg Stumpf
07.2020 - 10.2020
Barista
Coffee Fellows
11.2019 - 03.2020
Health Care Assistant
Cardiology Associates
05.2019 - 10.2019
Senior Restaurant Service
Wooden House Limited
02.2018 - 11.2018
Veterinary Assistant
Heung Wo Exotic Animal Medical Centre
01.2017 - 01.2018
Marine Mammal Trainer
Ocean Park Corporation
09.2008 - 06.2015
Diploma in Phlebotomy -
Hong Kong Society of Professional Medical Care
Bachelor of Science - Psychobiology
Upper Iowa University - Hong Kong Campus
Hong Kong Certificate of Education Examination -
New Asia Middle School
- Certified Phlebotomist, Hong Kong Phlebotomists Association - October 2019
- Application of Positive Reinforcement Methods, Ocean Park Coperation - 2010
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