Laura-Elena Rosu
Bucharest, Romania
Summary
Finance professional with extensive experience leading complex business operations, process transformation initiatives, and enterprise system implementations across finance and IT services environments. Skilled in requirements gathering, business process analysis, stakeholder management, and leading large teams.
Proven expertise in ERP, CRM, IT service management, and business productivity platforms, with the ability to bridge business needs and technical solutions. Demonstrated success in implementing custom CRM platforms and e-commerce order management systems, driving process optimization, user adoption, and significant operational efficiency improvements.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Assistant Manager
Accenture
Bucharest, Romania
03.2026 - Current
- Led the transition of Accounts Receivable activities from a shared services environment setup to a BPO delivery model, successfully migrating processes for billing, cash application and banking for over 50,000 global customer accounts, while maintaining business continuity and achieving SLA targets from day one.
- Managing a high-value EEMEA client portfolio of annual receivables, partnering with key stakeholders to improve collections performance, reduce aged debt by 8%–12%, and strengthen customer relationships across multiple markets.
- Oversaw the implementation and stabilization of AR processes and system enhancements, coordinating cross-functional teams through discovery, testing, user acceptance, and go-live phases, resulting in a 30% reduction in manual processing effort via implementation of automated billing batches and process RPAs.
- Coordinating timekeeping and workforce administration for a team of 5 AR SMEs ensuring compliance with company policies and payroll requirements., tracking milestone completion, driving continuous improvement initiatives, and ensuring achievement of key KPIs, including 98%+ SLA compliance, on-time month-end close, and consistent cash collection targets.
Accounts Receivable Assistant Manager
British American Tobacco
Bucharest, Romania
02.2024 - 02.2026
- Managed a portfolio of 50 country markets, accounts, resolving billing disputes, ensuring timely collections, and maintaining strong customer relationships to improve cash flow and client satisfaction.
- Monitored and drove delivery against critical Accounts Receivable milestones and KPIs, including DSO reduction, aging targets, collections performance, and month-end close objectives, consistently meeting service level agreements.
- Led process improvement initiatives by identifying bottlenecks, standardizing procedures, and implementing automation and system enhancements, resulting in increased operational efficiency and reduced manual effort.
- Collaborated with cross-functional stakeholders, including clients, Sales, Finance, and IT teams, to optimize end-to-end order-to-cash processes, enhance reporting capabilities, and support successful system and process transformation projects.
Billing SME
So Energy
London, UK
09.2021 - 08.2023
- Managed end-to-end resolution of billing, payment, and account issues, ensuring compliance with SLAs and supporting efficient order-to-cash processes.
- Collaborated with internal and third-party stakeholders to analyze requirements, resolve complex cases, and drive continuous process improvements.
- Utilized CRM, ticketing, and business management platforms to track delivery milestones, improve case management efficiency, and enhance overall client experience.
Social Media Team Manager
Hinduja Global Solutions
London, UK
07.2019 - 06.2021
- Client delivery, management, support and supervision development of 30+ specialists supporting global clients in the consumer goods and cosmetics industries, ensuring achievement of service delivery targets and KPIs.
- Managed client relationships, escalations, and stakeholder communications for leading FMCG and beauty sector organizations, maintaining high customer satisfaction levels.
- Supported business transitions, onboarding, and knowledge transfer activities, ensuring seamless service delivery during organizational change and growth.
Call Centre Manager and Trainer
Market Intelligence International
London, UK
02.2018 - 06.2019
- Training and supporting a team of 34 native speakers and 14 quality assessors of 25 languages in using company logistics to conduct surveys for B2B and B2C clients in medical equipment, IT software and hardware;
- Weekly cost analysis report to COO;
Operations Team Leader
Computer Generated Solutions
Bucharest, Romania
02.2014 - 01.2018
- Leading, coaching and continually developing a team of 15 direct reports.
- Supervising and leading a department of 90 agents that handle account administration for the third largest U.S. wireless network operator.
- Resolving executive escalations via e-mail or call.
Operations specialist
Computer Generated Solutions
Bucharest, Romania
10.2011 - 02.2014
- Account administration for individual and business liable customers for Sprint, the third largest U.S. wireless network operator.
- Fixing technical errors on wireless service orders.
- Working in a remote environment (Citrix).
Education
Bachelor's degree - Political Sciences
UCDC
Bucharest01-2009
Skills
- SAP ECC
- SAP S/4HANA
- Salesforce
- ServiceNow
- Jira
- MS Office
- Zendesk
- Citrix Virtual Desktops
- AWS Connect
- Service Delivery Management
- Process Mapping & Documentation
- Stakeholder Management
- CRM Implementation & Optimization
- User Acceptance Testing (UAT)
- Training & Knowledge Transfer
Foreign languages
English
Proficient
C2
Timeline
Accounts Receivable Assistant Manager
Accenture
03.2026 - Current
Accounts Receivable Assistant Manager
British American Tobacco
02.2024 - 02.2026
Billing SME
So Energy
09.2021 - 08.2023
Social Media Team Manager
Hinduja Global Solutions
07.2019 - 06.2021
Call Centre Manager and Trainer
Market Intelligence International
02.2018 - 06.2019
Operations Team Leader
Computer Generated Solutions
02.2014 - 01.2018
Operations specialist
Computer Generated Solutions
10.2011 - 02.2014
Bachelor's degree - Political Sciences
UCDC