Focused Help Desk Analyst with 3 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Exchange User Management
Distribution List Management
-Translator (russian-english)
- Development of two Information Systems (the Register of Civil Servants and Civil Servants Management System) including the development of system architecture, specifications, training, control and integration.
- Upgrading the Civil Servants Management System in order to enhance the system awareness among the State and governmental institutions and increase the personnel management integrity.
- Maintenance of the Intranet and Internet portals for the Civil Service Department.
Developing and implementing an introductory training program for users of two Information Systems (the Register of Civil Servants and Civil Servants Management System)
- Developing and implementing a training program for users of two Information Systems (the Register of Civil Servants and Civil Servants Management System)
- Preparing an article on IT management in Civil Service Personnel Management for the publication in „E-book of Civil service“
Maintenance of the Intranet, Information System and Internet portals for the public employment agency.
Development and maintenance of several major news portals in Lithuania (www.news.lt, www.lzinios.lt, www.skrastas.lt, www.mediasearch.lt)