Laura Skawinska
Accountant
Vienna
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of SAP and history achieving high data output.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
3
3
Languages
Work History
Property Bookkeeper
BUWOG Group GmbH
07.2022 - Current
- Streamlined accounts payable processes, ensuring prompt payment of vendor invoices while avoiding late fees or penalties.
- Enhanced transparency in financial reporting by maintaining clear, organized records of all property transactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Event Safety Beta GmbH
01.2019 - 07.2022
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Lawyer's Assistant
Dr. Heinrich Rösch
05.2019 - 07.2019
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Waitress Supervisor
Bakery Nöbauer
05.2018 - 01.2019
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Implemented staff training focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Customer Care Attendant
BMW Vienna
02.2016 - 12.2018
- Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
Training Office Clerk
BMW Wien
08.2014 - 02.2016
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Trainee Lawyer's Assistant
Mag. Franz Karl Juraczka
02.2013 - 06.2014
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted clients to schedule appointments and discuss progress of cases.
Education
Professional School For Office Clerks
Vienna 02.2013 - 05.2016
High School
Vienna 04.2001 - 04.2013
High School
Vienna 01.2007 - 04.2008
Elementary School
Vienna 01.2003 - 04.2007
Skills
Administrative Support
Office Administration
Meeting planning
Mail distribution
Business Writing
Customer Service
Report Writing
Personal Information
- Citizenship: Polen
- Date of Birth: 09/13/97
Timeline
Property Bookkeeper
BUWOG Group GmbH
07.2022 - Current
Lawyer's Assistant
Dr. Heinrich Rösch
05.2019 - 07.2019
Office Assistant
Event Safety Beta GmbH
01.2019 - 07.2022
Waitress Supervisor
Bakery Nöbauer
05.2018 - 01.2019
Customer Care Attendant
BMW Vienna
02.2016 - 12.2018
Training Office Clerk
BMW Wien
08.2014 - 02.2016
Trainee Lawyer's Assistant
Mag. Franz Karl Juraczka
02.2013 - 06.2014
Professional School For Office Clerks
02.2013 - 05.2016
High School
01.2007 - 04.2008
Elementary School
01.2003 - 04.2007
High School
04.2001 - 04.2013