Lena Scheuch
Vienna
Summary
Detail-oriented, fast learning and independent with strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Extensive knowledge about environmental and biological topics with a passion for everything sustainable and environmental protection, with a lot of experience from different fields. Eager to learn and grow and make a positive impact in today's world to create a better future.
Also very passionate about human interactions, well traveled and perfectly fluent in both English and German.
Stress resistant, adaptable and multi-faceted skills.
Overview
8
8
years of professional experience
Work History
Sales Assistant
MD Can Help
2024.01 - 2024.03
- Increased sales by reaching out to new clients, building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted store revenue through upselling and cross-selling techniques.
Bartender
Augenweide
2023.04 - 2023.07
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Customer Relationship Manager
Spusu
2022.05 - 2023.03
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Liaised between customers and organization with particular focus on working with sales department.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Proactively identified opportunities for upselling or cross-selling additional products/services during interactions with existing customers.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Cabin Crew
Eurowings, Austrian Airlines
2018.05 - 2022.02
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Responded to passenger emergencies to provide first aid.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Marine Biology Teacher
Biostation Losinj
2017.08 - 2017.10
- Continuously updated personal knowledge of current scientific research and advancements, ensuring relevant information was included in lessons.
- Established positive and encouraging relationship with students and helped to foster appreciation and awareness for biology and science.
- Collaborated with colleagues to develop interdisciplinary lesson plans, creating a cohesive curriculum across subjects.
- Organized field trips to local science institutions, exposing students to real-life applications of biological concepts.
- Enhanced the learning experience by utilizing multimedia resources in classroom presentations and assignments.
Voluntary Environmental Gap Year Intern
OEAD
2016.10 - 2017.05
- Working for a company that provides climate neutral student dorms to mainly Erasmus and international students in Austria
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set, as well as maintaining client databases.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Helped streamline client onboarding processes, leading to smoother client experience.
Marine Biologist Teacher
Biostation Losinj
2016.08 - 2016.10
- Enhanced marine wildlife preservation by accompanying biologists conducting thorough research and monitoring of various species in their natural habitats.
- Presented talks to students about the various areas of marine biology and ecology to foster understanding of the complex, connected processes
- Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Accompanying and guiding students through their own learning experience on field trips such as diving and applying the taught theoretical knowledge.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Education
Pedagogical Course - Environmental Project Management
Hochschule Für Agrar-und Umweltpädagogik
Vienna05.2017
High School Diploma -
BORG Bad Leonfelden
Bad Leonfelden, Austria06.2016
Skills
- Environmental awareness
- Customer service expertise
- Strong multitasking
- Highly reliable
- Educational leadership
- Interpersonal Skills
- Professionalism
- Reliability
- Excellent
- Excellent Communication
- Biology Content Knowledge
- Multilingual Proficiency
- Cultural Sensitivity
Languages
German, English
Native language
Italian
Elementary
A2
Timeline
Sales Assistant
MD Can Help
2024.01 - 2024.03
Bartender
Augenweide
2023.04 - 2023.07
Customer Relationship Manager
Spusu
2022.05 - 2023.03
Cabin Crew
Eurowings, Austrian Airlines
2018.05 - 2022.02
Marine Biology Teacher
Biostation Losinj
2017.08 - 2017.10
Voluntary Environmental Gap Year Intern
OEAD
2016.10 - 2017.05
Marine Biologist Teacher
Biostation Losinj
2016.08 - 2016.10
Pedagogical Course - Environmental Project Management
Hochschule Für Agrar-und Umweltpädagogik
High School Diploma -
BORG Bad Leonfelden
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