Engaged in friendly conversation with customer to better uncover individual needs.
Travel Agent and Office Clerk in Training
TUI Austria
09.2021 - 02.2024
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Warehouse Worker
Würth Handelsges.m.b.H
Loaded, unloaded, and moved material to and from storage and production areas.
Verified quantity and description of materials received by checking merchandise against packing list.
Internship Student
Ramada Wyndham Belfast City Center
06.2023 - 07.2023
Reception, Backoffice, waitressing
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone, or postal mail.
Provided clerical support to company employees by copying, faxing, and filing documents.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Cleaning Operative/factory cleaning at Sodexo at Ballina Beverages coca-colaCleaning Operative/factory cleaning at Sodexo at Ballina Beverages coca-cola