Lucas Schebeck
Wien
Übersicht
6
6
years of professional experience
Berufserfahrung
IT Service Manager & Executive Teamlead
Beko Solutions GmBH
Wien
07.2025 - Current
Direct line management of Executive Support, Field Support and Problem & Change Management (HC: 8)
- Primary interface to the client’s Service Delivery Manager
- Accountable for SLA governance, escalations and overall service performance
- Involved in contract negotiations, contract procurement and contract drafting support.
- Ensured financial efficiency by identifying and correcting invoicing errors, preventing unnecessary expenses
- Optimized procurement processes by reviewing purchase orders, avoiding premature or unnecessary purchases
- Contributed to overall budget savings through diligent invoice and order management
IT-Executive Teamlead
Pidas Österreich GmBH
Wien
06.2022 - 06.2025
- Direct line management of Executive Support , Field Support and Problem & Change Management (HC:8)
- Functional oversight of the Service Desk (HC:6)
- Ownership of SLA compliance and escalation management
- Lead customer meetings and service review discussion
- Partnered closely with the client to represent shared interests towards end customer
- Represented the client in joint customer discussions and escalation meetings
- Automated workflows and processes using Powershell
- ITIL orientated process management ( Incident, Change & Problem Management)
System Administrator
Infoscore austria GmbH
Wien
02.2022 - 05.2022
- SCCM
- AD
- Hyper-V
- Jobscheduler
System Administrator
Lindinger IT-Services KG
Wien
09.2020 - 12.2021
- SCCM
- AD
- Atlassian Suite
- Device Port Security
- Patching & basic switch configuration (SSH/PuTTY)
- MDM (BUEM)
Ausbildung
Bachelor of Science - ICT
FH Technikum Wien
Wien 2024 - 2027
Kompetenzen
- Team Leadership & Development
- Clear & Honest Communication
- People-Centric Approach
Technical Skill-Set:
- M365 Suite
- Atlassian Suite
- CrowdStrike
- Powershell
- MDM (Intune/BUEM)
- C/Java
- MEM/SCCM & Matrix42
- AD
- Linux/Windows
- WSUS/WUfB
Leistungen
- Introduced cross-team “Buddy Program” linking Service Desk and 2nd-level support, improving knowledge transfer and collaboration
- Continuous SLA improvements through personal task queues and process optimizations, decreasing tickets by 67% boosting efficiency and compliance
- Knowledge Base Migration (MediaWiki Atlassian Confluence) as overall project owner, coordinating Service Desk, 2nd-level, and 3rd-level teams, aligning with Confluence content owners, defining structure, procedures, runbooks and article validation (workflows)
- Expanded service portfolio by implementing client service offerings, planning & operational integration
- Identification and independent implementation of automation opportunities in user and system management (e.g., PowerShell-based password expiration monitoring)
Languages
German
Proficient
C2
English
Upper intermediate
B2
Zusätzliche Informationen
I am looking for a role where I can grow with the company and make a tangible impact. Over the next six years, my goal is to reach a head of position or equivalent, leading teams and fostering their development. I am looking for roles similar to Product Owner, Business Operation Manager, Service Delivery Manager, Delivery Partner.
Open to opportunities in Austria and the Czech Republic. Willing to relocate or work remotely within the EU. Comfortable with working in international environments and English-speaking teams.
Zeitleiste
IT Service Manager & Executive Teamlead
Beko Solutions GmBH
07.2025 - Current
IT-Executive Teamlead
Pidas Österreich GmBH
06.2022 - 06.2025
System Administrator
Infoscore austria GmbH
02.2022 - 05.2022
System Administrator
Lindinger IT-Services KG
09.2020 - 12.2021
Bachelor of Science - ICT
FH Technikum Wien
2024 - 2027