Microsoft Office
Lucia Tuicu
Inside sales AM/KAM representative
Brașov,Romania
Summary
- Experienced across diverse working environments with a background in sociology. - Skilled in computer skills, environmental legislation, and using Microsoft Office. - Extensive knowledge about nature conservation, sales procedures, stock replenishing and forecasts, especially in fastener categories - Proficient in various artistic techniques. - Native in Romanian, Fluent and Business Advanced in English, intermediate in French, beginner in Spanish and Italian - Seeking a full-time position, preferably remote, to contribute to expertise in a dynamic work environment.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Inside Sales AM/KAM Representative
FABORY
Brasov
08.2021 - Current
- Proven track record of exceeding sales targets by developing and maintaining strong relationships with clients
- Experience in managing a portfolio of accounts and providing exceptional customer service to ensure client satisfaction
- Proficient in using CRM software to track sales activities, update customer information, and generate reports for management
- Collaborative team player with excellent communication to drive revenue growth
- Strong problem-solving abilities to address customer inquiries, resolve issues, and deliver solutions in a timely manner
- Managed 2 portfolios of over 100 customers total
- Handled a medium of 80 cases per day
- Had consistent growth of over 25% per each portfolio
Administrator
Asociatia Hypnosis Fire
03.2020 - 03.2023
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Developed strong relationships with clients through regular communication and prompt resolution of issues.
Project Manager
Independent NGO
05.2021 - 06.2021
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Resource Coordinator
Majorel
09.2020 - 05.2021
- Coordinated and managed resources to ensure efficient and effective project execution
- Collaborated with cross-functional teams to align resource allocation with project goals and timelines
- Utilized resource management tools and software to track and report on resource utilization and availability
HR Specialist
Gazonul
07.2020 - 09.2020
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Intellectual property specialist
Dennemeyer
04.2020 - 07.2020
- Streamlined patent application process for reduced time-to-grant by implementing efficient workflow management practices.
- Assisted in drafting and reviewing patent applications with attention to detail and technical accuracy, thereby improving overall quality of submissions.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Process responsible
Industry Consulting Sys
04.2019 - 04.2020
- Analyzed inspection data to determine pollution and contamination levels.
- Collaborated with public authorities to improve energy efficiency and introduce recycling schemes.
- Enhanced client satisfaction with timely delivery of high-quality environmental impact reports.
- Conducted regular audits of client facilities to ensure ongoing adherence to established environmental plans and regulations.
- Assisted clients with obtaining necessary permits for construction projects while minimizing negative impacts on surrounding ecosystems.
- Provided expert guidance to clients regarding regulatory requirements and permitting processes, facilitating project approvals without delays.
- Prepared emission inventory reports to quantify air pollutant emissions and impacts.
- Collaborated with multidisciplinary teams to achieve successful project outcomes on time and within budget.
- Released reporting and recordkeeping to meet environmental regulations.
Barrista-bartender
Cloud Cafe
12.2018 - 04.2019
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Training Specialist
The European Nature Trust Romania
09.2016 - 12.2018
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Covered over 150 schools and well over 5000 pupils with our special sustainability and eco-conscious lessons
- Prepared videos for online and remote instruction.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Provided coaching and mentoring to employees.
- Led training sessions on environmental awareness and best practices for children and teachers, promoting a culture of sustainability within educational organizations.
- Collaborated with multidisciplinary teams to achieve successful project outcomes on time and within budget.
- Coordinated closely with external stakeholders including government agencies, non-profit organizations, and local communities during major project initiatives.
- Developed and executed initiatives to improve environmental knowledge and awareness.
Volunteer Training
The European Nature Trust
03.2013 - 09.2016
- TOrganized volunteer training sessions, cultivating a dedicated team of knowledgeable individuals passionate about the NGO's mission.
- Participated in ongoing volunteer training programs to stay updated on best practices for elderly care, further enhancing the quality of support provided to residents.
- Oversaw volunteer training programs to ensure that all participants were well-equipped to assist with interpretive duties as needed.
- Facilitated volunteer training sessions, ensuring proper techniques were employed during conservation work.
- Led volunteer training workshops, ensuring participants are well-equipped with the necessary skills and knowledge to excel in their roles.
Quality Assurance Specialist
CGS ROMANIA SRL
09.2010 - 09.2016
- Perfect knowledge of all internal procedures; monitoring and evaluating agents; providing the necessary support and feedback to maintain optimal work standards; backup for team leaders; backup for trainers; assistance in recruiting new agents;
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Baby-sitter
Persoane fizice
08.2007 - 12.2014
- Supervision and care for children aged between 3-13 years, for durations ranging from 2 hours to 2 days
Bookstore Clerk
Carturesti
12.2009 - 06.2010
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Handled special orders for customers, including procuring hard-to-find titles or obtaining author-signed copies.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
- Developed a loyal customer base by consistently delivering exceptional service and knowledgeable recommendations.
Field Operator
SOPRAD
03.2008 - 04.2008
- Being a field operator meant direct interaction with different types of people in order to collect data for political research
Education
Sociology -
Facultatea De Drept Si Sociologie, "Transylvania" University
Brasov, Romania 01.2007 - 01.2010
Skills
SEO texts
Customer relations
Sales support
Environmental sustainability, preservation and conservation
Call-centre technologies
Children Supervision and education
CRM software expertise
Effective communication
Time management
Written communication
Active listening
Interpersonal skills
Jobtypepreferences
Remote & Home work, On company premises, Field work & Business Trips, Full-time employment
Personal Information
- Age: 35
- Gender: Female
Otherskills - Drivinglicense
True
Software
CRM software
SAP usage
FreshDesk Usage
AI platforms
Social Media platforms
Certification
Course Certification from First Job School Brasov
Interests
Arts and crafts
Fire Spinning
Special effects make-up
Nature and conservation
Diving
Motorcycle riding
Timeline
Course Certification from First Job School Brasov
12-2022
Inside Sales AM/KAM Representative
FABORY
08.2021 - Current
Project Manager
Independent NGO
05.2021 - 06.2021
Resource Coordinator
Majorel
09.2020 - 05.2021
HR Specialist
Gazonul
07.2020 - 09.2020
Intellectual property specialist
Dennemeyer
04.2020 - 07.2020
Administrator
Asociatia Hypnosis Fire
03.2020 - 03.2023
Process responsible
Industry Consulting Sys
04.2019 - 04.2020
Barrista-bartender
Cloud Cafe
12.2018 - 04.2019
Training Specialist
The European Nature Trust Romania
09.2016 - 12.2018
Volunteer Training
The European Nature Trust
03.2013 - 09.2016
Quality Assurance Specialist
CGS ROMANIA SRL
09.2010 - 09.2016
Bookstore Clerk
Carturesti
12.2009 - 06.2010
Field Operator
SOPRAD
03.2008 - 04.2008
Baby-sitter
Persoane fizice
08.2007 - 12.2014
Cambridge Certificate
07-2007
Sociology -
Facultatea De Drept Si Sociologie, "Transylvania" University
01.2007 - 01.2010
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