Luka Ećimović
Graz
Summary
Results-driven professional with a background in SQL, data analysis, and Excel. Skilled in extracting, transforming, and analyzing data to drive informed business decisions. Proven ability to provide exceptional customer service and build strong client relationships. Adept at leveraging technical and analytical expertise to deliver data-driven insights and solutions that contribute to organizational success.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate, Shift Leader
Footlocker
Graz
2020.08 - 2023.05
- Admirable customer service and communication with the latter.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enforced company policies and regulations with employees.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Technical Support
DeLuxe CC
Banja Luka
2020.04 - 2020.07
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and resolved customer inquiries related to invoices and payments, ensuring accurate billing and customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor’s Programme Business Administration -
2020.09 - Current
Matura -
2015.09 - 2019.06
Skills
- Data Quality Assurance Processes
- Excellent People Skills
- Data Profiling
- Excel
- Microsoft Access
- Data Profiling
- Time Management
- Customer Service Expertise
- Data Quality Assurance Processes
- Sequence Diagrams
Languages
Serbian, Croatian, Bosnian
Native language
German
Advanced
C1
English
Advanced
C1
Spanish
Elementary
A2
Activities
- Banja Luka Model United Nations “BaLMUN”, This event is held every year in Gymnasium Banja Luka and has a purpose to simulate the work of United Nations. It gathers students from different countries for 3 days, and I’ve been a Head of Security and for 1 year at this event where I developed my diplomatic, technical and language skills.
- Experience with working in with computer programs, Access, Word, Power Point, Paint and Adobe Photoshop
- Experience in field of Music Design, Adobe Audition, Audacity
- Vast knowledge and experience of Video Editing, Sony Vegas Pro 2014-2016 and Adobe Premier Pro CC
- Sport: American football, Banjaluka Rebels, Graz Giants( ACTIVE)
- Reforestation and cleaning the nature, Every year the reforestation of mountains “Million seedling for a day” has been organized and I participated in 2016 and 2018.
Personal Information
- Place of Birth: Bosnia and Herzegowina; Republic of Srpska
- Citizenship: Croatian
- Date of Birth: 09/14/00
Timeline
University of Graz - Bachelor’s Programme Business Administration,
2020.09 - Current
Sales Associate, Shift Leader - Footlocker
2020.08 - 2023.05
Technical Support - DeLuxe CC
2020.04 - 2020.07
Gymnasium - Matura,
2015.09 - 2019.06
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