Hi, I’m
Madalina Pirvulescu
Expert In Insurance & Financial Services | Claims Adjudication | Risk Assessment & Underwriting
Vienna
Summary
Results-driven insurance and financial services professional with 20+ years of experience in claims adjudication, training, risk assessment, underwriting, and sales management. Demonstrating expertise in claims processing, regulatory compliance, and data-driven decision-making. Consistently achieving an 80% success rate in processing complex claims within 60 days, resulting in a 50% reduction in fraud. Adept at optimizing processes, driving financial forecasting, and expanding market share through strategic partnerships.
Overview
31
years of professional experience
4
years of post-secondary education
5
Certifications
3
Languages
Work History
WECOYA MARINE Underwriting GmbH/ former W Droege Assekuradeur GmbH
Claims Management & Market Developer
12.2019 - Current
Job overview
- Process more than 900 marine insurance claims annually (CMR, cargo, casco) using claims processing programs and risk-based underwriting techniques, achieving an 80% resolution rate within 60 days
- Attain 85% partner satisfaction and manage claims ranging from minor incidents to cases exceeding EUR 1.5 million
- Expand the Romanian market by acquiring new broker partnerships
- Supporting partners with product and claims training, strategic relationship building, driving significant revenue growth
MA 44
Customer Advisor – Debt Collection
04.2019 - 10.2019
Job overview
- Managed daily cash operations
- Produced monthly financial statements
- Ensured high-quality customer care
J. DVORAK GmbH
Technical Department
01.2016 - 10.2018
Job overview
- Following assembly line protocols and enforcing precise packaging guidelines, resulting in a productivity increase of over five hours per week
- Boosting functional German language skills with on-site support from team members
GLOCK GmbH
Technical Department
06.2015 - 12.2015
Job overview
- Contributed to assembly line operations
- Expanded professional networks
- Developed German language skills
CIG PANNONIA LIFE INSURANCE PLC
Broker Manager / Regional Trainer & Supervisor
04.2009 - 04.2014
Job overview
- Established the first brokers' portfolio by onboarding 25 partners and expanding market reach to over 10,000 agents within one year
- Negotiated contracts and led strategic planning initiatives to optimize partner relations
- Developed the first internal procedures communication system for partners
- Designed and delivered weekly training sessions on sales techniques, product knowledge, and managerial skills, significantly enhancing sales performance
INFINIT CREDIT S.R.L
National Sales Manager
01.2008 - 03.2009
Job overview
- Company Overview: (Banking)
- Directed sales and marketing strategies by recruiting, hiring, and training over 100 sales consultants while managing a team of four Regional Sales Managers
- Negotiated partnerships with 22 major banks, markedly boosting market presence and revenue
- (Banking)
ABN AMRO Bank S.A./ RBS BANK S.A.
Regional Sales Manager – Credit Cards
07.2006 - 12.2007
Job overview
- Company Overview: (Banking)
- Established and led the Credit Cards Sales Team
- Consistently achieving 200% of monthly targets through motivation, effective strategy execution, and performance monitoring
- (Banking)
UNITA S.A. – VIENNA INSURANCE GROUP
Reinsurance Underwriter
10.2005 - 06.2006
Job overview
- Collaborated in developing proportional and non-proportional reinsurance treaties
- Maintained robust communication with reinsurers
- Creating regular account breakdowns (monthly, quarterly, yearly)
REIST CONSULTING S.R.L.
Executive Manager
09.2004 - 09.2005
Job overview
- Developed a comprehensive business plan and established company policies for a start-up
- Built a sales team through recruitment, hiring, and training
- Negotiated strategic legal contracts
ALLIANZ TIRIAC S.A.
Regional Sales Controller / Unit Manager
06.2001 - 08.2004
Job overview
- Centralized monitoring reduced fraud by 50% and increased quarterly sales by 20% through data-driven insights and process improvements
- Built and managed a team of 20 consultants, consistently exceeding targets by 10% via effective coaching, training, and performance management
AIG LIFE INSURANCE
Unit Manager
07.2000 - 05.2001
Job overview
- Oversaw the sales operations of the team using a strategic recruitment, motivation, and monitoring plan
- Achieved performance benchmarks similar to previous leadership roles
Various Positions
07.1994 - 06.2000
Job overview
- Gained foundational experience in legal support and business operations
- Serving as an assistant and practicing lawyer
- Family support
Education
University "Titu Maiorescu"
Bachelor’s + Master’s Degree from Law
01.1990 - 01.1994
Skills
Claims management
Certification
Certified Trainer: CNFPA / Ascendis / Romania
Personal Information
- Date of Birth: 06/01/71
- Driving License: Type B (since 1994)
Hobbies
- Reading
- Running
- Hiking
- Attending cultural events
Timeline
Claims Management & Market Developer
WECOYA MARINE Underwriting GmbH/ former W Droege Assekuradeur GmbH
12.2019 - Current
Customer Advisor – Debt Collection
MA 44
04.2019 - 10.2019
Technical Department
J. DVORAK GmbH
01.2016 - 10.2018
Technical Department
GLOCK GmbH
06.2015 - 12.2015
Broker Manager / Regional Trainer & Supervisor
CIG PANNONIA LIFE INSURANCE PLC
04.2009 - 04.2014
National Sales Manager
INFINIT CREDIT S.R.L
01.2008 - 03.2009
Regional Sales Manager – Credit Cards
ABN AMRO Bank S.A./ RBS BANK S.A.
07.2006 - 12.2007
Reinsurance Underwriter
UNITA S.A. – VIENNA INSURANCE GROUP
10.2005 - 06.2006
Executive Manager
REIST CONSULTING S.R.L.
09.2004 - 09.2005
Regional Sales Controller / Unit Manager
ALLIANZ TIRIAC S.A.
06.2001 - 08.2004
Unit Manager
AIG LIFE INSURANCE
07.2000 - 05.2001
Various Positions
07.1994 - 06.2000
University "Titu Maiorescu"
Bachelor’s + Master’s Degree from Law
01.1990 - 01.1994
Certified Trainer: CNFPA / Ascendis / Romania
Project Management Training: Diplomlehrgang Projektmanagement, BFI Vienna
Mentoring for Migrants/ WKO, ÖIF and AMS Vienna
Transcultural Communication Mentees/ Vienna
Additional Courses (Triple A Learning, Ascendis, Allianz – Tiriac S.A.) Romania: Sales Training, Leadership, Recruiting & Selection, Communication & Conflict Management, Emotional Intelligence, Competitive Management, From time-management to self-management, Work and life in balance
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