MAHER Azizi
Sofia
Summary
Insightful SME dedicated to providing strategic and technical leadership to technical teams. Skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions. Certified in Exchange L100
Overview
14
14
years of professional experience
Work History
Senior Subject Matter Expert in Exchange Online Support Team
Concentrix
2023.01 - Current
- Working on escalation requests from premier support engineers working on cases opened by premier customers/administrator Mail migration specialist, mastering exchange hybrid environment, ability to implement and to work with PS scripts
- Able to administer AD/Azure AD, able to work on Windows servers, delivered multiple training/up-skilling sessions to new hires and to support engineers on different topics related to Exchange Online and Exchange on-premises
- Acquired several knowledge on SharePoint/OneDrive.
- Designed and prepared technical reports, studies, and related documentation.
- Worked on teams technology at its first implementation and deployment by Microsoft to WW, helped teams team to start working on new application and to provide convenient support during launch.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Premier support engineer (Level 2)
Concentrix Bulgaria
2019.01 - 2022.12
- Providing support to office 365 Premier customers.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
Microsoft Fast Track engineer
Concentrix Bulgaria
2018.01 - 2018.12
- Conducting Customers (administrators) into deploying Office 365 products especially (Exchange, teams, Azure AD).
- Trained and mentored junior engineers, providing guidance and direction.
Premier Support Engineer Office 365
Convergys Bulgaria
2015.04 - 2018.12
- Providing support to Office 365 Customer. Exchange, Azure and Outlook.
- Learned office 365 environment in general and Exchange in particular
Support Technician (Level 3)
Convergys Tunisia
2012.11 - 2015.03
- Providing support to BELL's FIBRE customer And BELL DSL customer.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to telephone, email and in-person inquiries regarding network operation, use and repair.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
.NET Junior Programmer/Tester
The OXIA Tunisia
2010.06 - 2012.09
- Worked in team of .NET senior programmer as tester mainly and allocated task of building some minor software functionalities
- Discussed issues with team members to provide resolution and apply best practices.
- Debugged and modified .NET software components.
- Improved user experience with thorough testing and debugging of applications before deployment.
Education
TEF -
French Institute Sofia
Tunis04.2019
Certificate - TOEIC B2 (Test of English for International Communication)
British Counsil
Sofia09.2011
Bachelor of Science - Computer Science
Compatibility Institute of Tunis
Tunis05.2011
High School Diploma -
Secondary School Manouba
Tunis06.2007
Skills
- Office 365 products {EXO, Azure AD, AD, teams, SPO, ODB, PowerShell…}
- Mastering the Windows environment
- French: fluent - Native level
- English: fluent
- Arabic: Native
Personal Information
- Age: 35
- Nationality: Tunisian
- Marital Status: Married
Timeline
Senior Subject Matter Expert in Exchange Online Support Team
Concentrix
2023.01 - Current
Premier support engineer (Level 2)
Concentrix Bulgaria
2019.01 - 2022.12
Microsoft Fast Track engineer
Concentrix Bulgaria
2018.01 - 2018.12
Premier Support Engineer Office 365
Convergys Bulgaria
2015.04 - 2018.12
Support Technician (Level 3)
Convergys Tunisia
2012.11 - 2015.03
.NET Junior Programmer/Tester
The OXIA Tunisia
2010.06 - 2012.09
TEF -
French Institute Sofia
Certificate - TOEIC B2 (Test of English for International Communication)
British Counsil
Bachelor of Science - Computer Science
Compatibility Institute of Tunis
High School Diploma -
Secondary School Manouba
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