1st Level Agent / Network Specialist
Diebold Nixdorf
2023.11 - Current
- Assisting the clients facing issues with the internal network and providing solutions to case-specific problems.
- Contacting engineers and providers for an in-depth analysis.
- General troubleshooting in case of network-related issues.
- Overseeing the finalization of network-related issues reported by other agents in the team.
- Assisting other agents and providing knowledge in the field of networks.
- Creating new patterns of troubleshooting in case of network-related problems.
