MALAMA ASIMAKOPOULOU
Brokerage CS Team Leader
Athens
Summary
Extensive experience in CS and customs procedures with a strong focus on customer service and team management.
Good communicator who stays on task and helps the team when cooperation is needed to meet a deadline or solve a problem.
Believe in teamwork and cooperation to overcome any obstacle.
Strive to be a welcoming and helpful presence to my co-workers.
Encourage team members to work together as a way for us all to reach a common goal. Always considerate of my co-workers' feelings and show respect for their opinions.
Look at a problem from every direction to come up with a creative solution.
Overview
26
26
years of professional experience
10055
10055
years of post-secondary education
1
1
Language
Work History
Brokerage CS Team Leader
UPS of Greece Inc.
Athens, GR
09.2021 - Current
- Leading the customer service team in the customs import department.
- Handling processes and communication with clients and customs authorities.
- Resolving complex issues and optimizing workflow.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Import Brokerage Dept CS Agent
UPS of Greece Inc.
, GR
05.2020 - 08.2021
- Supporting clients on customs import matters.
- Processing and reviewing import documentation.
Operations Agent
UPS of Greece Inc.
02.1999 - 04.2020
- Daily management of Data Entry operator
- Supporting shipment movement and tracking.
Education
Intensive Computer Courses -
New Horizon
Effective Telephone Customer Handling -
Electronic Customs Transactions & Legislation -
PwC Academy
Microsoft Access - undefined
Epsilon Training
Lower Certificate - English
Lower TOEIC (advanced Level
Leadership Program -
Skills
Customs procedures and electronic platforms
Microsoft Office (Word, Excel, Access)
Communication & negotiation skills
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Documentation and reporting
Client service
Coaching
Employee evaluation
Complaint resolution
Work Planning and Prioritization
Staff training
Issue resolution
Daily workflow improvement
Goal setting
Personal Information
Date of Birth: 09/21/79
Professional Title
Brokerage CS Team Leader
Accomplishments
Created and delivered a presentation and since 2019 i trainer for Brexit and VAT
Timeline
Brokerage CS Team Leader
UPS of Greece Inc.
09.2021 - Current
Import Brokerage Dept CS Agent
UPS of Greece Inc.
05.2020 - 08.2021
Operations Agent
UPS of Greece Inc.
02.1999 - 04.2020
Microsoft Access - undefined
Epsilon Training
Intensive Computer Courses -
New Horizon
Effective Telephone Customer Handling -
Electronic Customs Transactions & Legislation -
PwC Academy
Lower Certificate - English
Lower TOEIC (advanced Level
Leadership Program -
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