Marcelina Zagrodnik
Austria
Summary
I am motivated, goal-oriented and hardworking person. Experienced in work with clients and patients. My open, friendly and easy-going attitude make me a good team worker, but I am also experienced in self-contained positions. Both in private life and work environment, I am passionate about fashion and beauty industry. My sense of humor and self-confidence allows me to make friends without any effort.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Hipokrates Medical Centre
12.2021 - 09.2023
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Shop Assistant
Smaczneko Shop/Elite Confectionery
09.2021 - 09.2023
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Production Worker
Bowa
01.2021 - 06.2021
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
Warehouse Worker
Amazon
08.2020 - 12.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Certified Esthetician
Żak's Technical School
Poznań, Poland06.2023
No Degree - English Language And Literature
Adam Mickiewicz's University
Poznań, Poland06.2021
High School Diploma -
Stanisław Wyspiański's High School
Oborniki, Poland04.2019
Skills
Languages: German A1(in active training), English C1, Polish Native
- Good knowledge of MS Office
- Interpersonal Skills
- Multitasking under pressure/in stressful environment
- Highly developed personal culture
- Telephone Etiquette
Timeline
Medical Receptionist
Hipokrates Medical Centre
12.2021 - 09.2023
Shop Assistant
Smaczneko Shop/Elite Confectionery
09.2021 - 09.2023
Production Worker
Bowa
01.2021 - 06.2021
Warehouse Worker
Amazon
08.2020 - 12.2020
Certified Esthetician
Żak's Technical School
No Degree - English Language And Literature
Adam Mickiewicz's University
High School Diploma -
Stanisław Wyspiański's High School
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