Marcia Lisa Muller
Prague,8
Summary
CRM Advisor at BlueLink International CZ with proven leadership capabilities, recognized for enhancing team collaboration and driving effective problem-solving. Expertise in managing complex challenges and resolving escalations, resulting in improved client satisfaction in the luxury fashion industry.
Overview
11
11
years of professional experience
Work History
CRM Advisor
BlueLink International CZ
Prague
08.2024 - Current
- Company Overview: CRM Advisor for Louis Vuitton
- Provide premium customer relationship management in the luxury fashion sector, ensuring a personalized client experience in line with Louis Vuitton’s brand values.
- Handle complex requests and escalations professionally, collaborating with product experts to find tailored solutions.
- Work in a multicultural team of international colleagues, ensuring seamless communication in English, French, and German.
- Actively contribute to process improvements by sharing insights and best practices with supervisors and team members.
- CRM Advisor for Louis Vuitton
Apprentice
Koeppchen S.à r.l.
11.2021 - 07.2024
- Assisted in administrative and operational tasks, ensuring smooth daily operations and adherence to deadlines.
- Supported colleagues in problem-solving and client communications, developing leadership readiness skills.
Professional Support Sales Advisor
Post Telecom
03.2021 - 10.2021
- Delivered B2B customer support and solutions for professional clients, achieving service level agreements (SLAs).
- Resolved escalated client issues to ensure prompt resolutions and high satisfaction levels.
Contact Center Advisor
Post Telecom
03.2019 - 03.2021
- Managed high-volume inbound and outbound communications, consistently achieving performance KPIs.
- Developed strong interpersonal skills in a diverse client base.
Sales Advisor
LEVIS Store
Trier
10.2019 - 03.2020
- Delivered personalized fashion advice and sales support in a multilingual environment.
Student Job
Stadtbredimus Municipal Administration
Stadtbredimus
06.2017 - 09.2017
Intern
Boucherie Krack
Luxembourg
09.2014 - 09.2014
- Internship in Production & Sales.
Education
DAP - Cuisinier
EHTL
Diekirch07-2024
Bachelor of Arts - German Linguistics and Sociology
University of Trier
Trier02.2019
Diplôme De Fin D’études Secondaires Techniques - Accounting And Finance
Schengenlyzeum Perl
Perl07-2017
Skills
- Team collaboration
- Customer relationship management (CRM)
- KPI-driven performance
- Process improvement
- Multilingual communication
- Escalation handling
- Strong adaptability
- CRM platforms
Timeline
CRM Advisor
BlueLink International CZ
08.2024 - Current
Apprentice
Koeppchen S.à r.l.
11.2021 - 07.2024
Professional Support Sales Advisor
Post Telecom
03.2021 - 10.2021
Sales Advisor
LEVIS Store
10.2019 - 03.2020
Contact Center Advisor
Post Telecom
03.2019 - 03.2021
Student Job
Stadtbredimus Municipal Administration
06.2017 - 09.2017
Intern
Boucherie Krack
09.2014 - 09.2014
DAP - Cuisinier
EHTL
Bachelor of Arts - German Linguistics and Sociology
University of Trier
Diplôme De Fin D’études Secondaires Techniques - Accounting And Finance
Schengenlyzeum Perl
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