Technical support, Escalation to 2nd level, Specialization in software difficulties, Email customer communication
Customer Service Agent
SiTEL
09.2015 - 10.2015
(Deputy) Restaurant Manager
Dolly Dimple`s
01.2015 - 07.2015
Management of daily operations, Management of personnel on different levels & departments, Shift scheduling and planning, Onboarding and training, Handling customer communication & complaints, Part of regional motivation & innovation team (cooperation of different franchises), Recruiting and hiring, Accounting/ Management of income and expenses, Monthly and yearly performance review with staff, Management of product orders (food & non-food)