Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Marcos Martins

Marcos Martins

Runkeler Straße - 9, Frankfurt

Summary

Fluent in Portuguese, English, and Spanish, I am a Portuguese citizen with the ability to work in the EU and relocate if needed. Currently based in Frankfurt, I am seeking new opportunities in the hospitality market where I can use my experience in the cruise ship industry. In my previous roles as a Studio and Photo Manager at Holland America Line and Carnival Cruise Line, I demonstrated strong communication and analytical skills and excelled in a fast-paced, dynamic environment providing an extraordinary experience to guests and team members

Overview

12
12
years of professional experience

Work History

Crew Member Team Leader

Holland America Line
11.2022 - 10.2024
  • Developed and implemented effective work plans to enhance departmental efficiency and productivity
  • Extensive experience in managing guest interactions, ensuring a high level of satisfaction and comfort.
  • Skilled in addressing guest needs and resolving issues promptly to enhance their overall experience.
  • Managed the Photography and Video Department aboard cruise ships, overseeing a team to ensure optimal performance, achieving 116% of annual goals
  • Ensured the photoshop was consistently well-stocked by managing product orders and inventory controlled.

Crew Member Team Leader

Carnival Cruise Lines
04.2018 - 09.2022
  • Promoted from Trainee Photographer to Studio Manager after one year of demonstrated success
  • Expertise in prospecting, team training, photo editing, and product sales
  • Delivered high-quality photography services to luxury clients, leading to significant sales achievements
  • Utilized strong communication and training skills to effectively interact with passengers and colleagues from diverse cultural backgrounds

Accountant

Cadis Accounting
10.2013 - 12.2015
  • As an accountant in a third part company I was responsible for taking care of the Starbucks account in Brazil, and was invited to become part of their team as a recognition of my good work when they internalized their accounting Department
  • I was responsible for optimizing the processes of report from each store in order to make the information more accurate, as well making sure that the imported products were properly accounted for and the invoices were properly imputed in the system
  • Responsible for handling Monthly, quarterly and Annual closings, managing balance sheets and reports for shareholders

Accountant Intern

Santander Bank
07.2012 - 06.2014
  • During my internship, I had the opportunity to rotate between different areas within the Bank's Control, being responsible for sending reports to central the bank and investors using international standards
  • Preparation of Explanatory Notes and verification of Financial Statements in accordance with Technical Standards
  • I actively participated in the verification processes of financial statements and explanatory notes, mainly using Excel
  • During this experience I also had the opportunity to be presenting for the accounting team the updated regulation for international report, and my performance was highly praised

Education

Bachelor - Accounting

FECAP
01.2014

Skills

  • Customer Service
  • Hospitality
  • Management

Languages

Portuguese
English
Spanish

Timeline

Crew Member Team Leader

Holland America Line
11.2022 - 10.2024

Crew Member Team Leader

Carnival Cruise Lines
04.2018 - 09.2022

Accountant

Cadis Accounting
10.2013 - 12.2015

Accountant Intern

Santander Bank
07.2012 - 06.2014

Bachelor - Accounting

FECAP

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Marcos Martins