Maria Christopoulou

• Develop and maintained relationships with customers through account development.
• Manage projects in change management, organization design, HR processes & policies in banking, shipping, and energy industries
• Noteworthy Projects:
• Organization Design: Supported in the organization redesign of branch network employees, specifying new role descriptions, capabilities and supporting mechanisms and proceeding with FTE analysis.
• Role Profile Creation & Bank-wide Skills Framework: Managed the creation of +300 Role Profiles across the Bank, the design of the skills assessment process and the development of the Bank-wide Skills Framework with the identification of the most important technical and general skills alongside the skill leveling per roles.
• Change Management: Assisted a shipping client with the adoption of the new CRM system and other technology tools, in terms of stakeholder analysis, change impact assessment, culture activation, skills identification, learning needs analysis, learning strategy & plan, communication strategy & communication plan.
• Performance Management: Assist client with the design of performance management system (architecture, process, training design, communication etc.).
• Boardroom Services: Assisted clients in assessing the suitability of Board as a body and Board members.
• HR Processes & Policies: Assisted clients to develop compliant, centralized and uniform HR Policies & Processes that are up-to-date, in order to boost employee awareness & engagement.
• People Sustainability: Managed the development of a framework promoting public servants' well-being in the Greek public sector. The aim was the adoption of a general framework that would allow the introduction of a wellbeing rationale, acknowledging the public servant's well-being as one of the crucial factors affecting their motivation, their efficiency and the quality of services provided to the citizens. To achieve this goal, targeted recommendations were proposed, which according to their importance and impact, were correspondingly distributed in a time roadmap up to 2026.

• Participate in projects in following areas of consulting services (selected): change management, organization design, leadership development, talent management in banking, shipping, and manufacturing industries

Noteworthy Project:

Shipping Company: Support client with definition and identification of critical roles and successors for different divisions, specification of critical technical skills and competences per role, assessment of potential successors, creation of individual development plans with definition of learning actions and development of succession planning policy.

• Participate in projects in following areas of consulting services (selected): Capacity Planning, Transformation Services, Performance Management, Crisis Management, Change Management, Corporate Governance

Noteworthy Project:

Manufacturing Company– Greece & Abroad: Supported in the design of strategy-based individual performance scorecards for ~10 Executive team positions, based on 1:1 sessions with the Leaders ~ 40 Middle management positions, consolidating information from the Executive Leaders

• Participate in projects in following areas of consulting services (selected): Organizational Change Management, Corporate Governance, Leadership Assessment, Organizational Design

Noteworthy Project:

Leading Manufacturing Group of Companies: Support in Design and Implementation of Change & Culture Activation for New Ways of Work within advanced manufacturing for 8 Sites, in 5 countries

• Be co-responsible for running Mercer's Total Remuneration Surveys in Greek market, providing consultative expertise in areas of reward strategy, participate in organizational effectiveness and human resources consulting projects

• Provide data analysis and research support to senior consultants and clients, understand market & business issues and develop industry related knowledge

• Collaborate with Prof. Evangelos Sambracos on academic projects

• Complete transactions via payments systems, implement payment orders

• Analyze data of foreign companies operating in Greece