Marlena Mika
Bestwinka
Summary
Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Ryanair (Buzz)
04.2023 - Current
- Responded to passenger emergencies to provide first aid.
- Advised passengers of flight regulations to maximize safety and security.
- Used excellent customer service skills in addressing passengers' needs.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Ground Handling Agent
LS Airport Services
05.2022 - 03.2023
- Verified documentation and condition of freight to assure quality standards were achieved.
- Addressed any discrepancies in weight-and-balance documentation for aircraft prior to departure, ensuring compliance with regulatory requirements for safe operation.
- Streamlined the organization of passenger queues during peak hours to expedite check-in procedures and reduce wait times.
Musician
Community Cultural Center
02.2013 - 06.2022
Manager
Rock And Roll Tattoo And Piercing
07.2021 - 03.2022
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Math Tutor
Tutoring Center "Korepetytor"
09.2019 - 06.2021
- Increased students'' test scores through focused exam preparation and review of key concepts.
- Maintained records of student assessments, tutoring activities and results.
- Fostered and maintained strong and trusting rapport with students to promote positive learning experiences.
Education
Engineer -
University Of Technology And Humanities
Bielsko - Biała02.2023
High School Diploma -
Michał Kalecki School Of Economics
Bielsko - Biała05.2019
Skills
- Safety Procedures
- Team Collaboration
- Passenger Interaction
- Aviation regulations
- Quality Assurance
- Flight safety
- Meetings and presentations
- Safety Demonstrations
Certification
- Licensed Internal Auditor
Languages
Polish
Native language
English
Advanced
C1
Arabic
Beginner
A1
Timeline
Cabin Crew Member
Ryanair (Buzz)
04.2023 - Current
Ground Handling Agent
LS Airport Services
05.2022 - 03.2023
Manager
Rock And Roll Tattoo And Piercing
07.2021 - 03.2022
Math Tutor
Tutoring Center "Korepetytor"
09.2019 - 06.2021
Musician
Community Cultural Center
02.2013 - 06.2022
Engineer -
University Of Technology And Humanities
High School Diploma -
Michał Kalecki School Of Economics
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