Martin Antali

The Digital Technology Leadership Program (DTLP) is a 2-years long program where members take part in 4 different, each 6 months long rotations to gain exposure to the different business and IT segments of the company, while learning from senior IT leaders and acquiring essential leadership skills through a defined curriculum and on-hands experiences.

1st Rotation

Races Parts & Services Lean Improvements Project Manager

• Identified and carrier out lean system and process improvements in Races ERP Services domain
• Led SIT and UAT for Lifespan and MTM integration
• Reworked SLA reporting methodologies for number of Offshore Wind applications

2nd Rotation

Junior Technical Product Manager

• Created and executed RenTM NAM functional test cases
• Built RenTM wiki structure to support all regions
• Access Management (SoD) setup for RenTM and Wiki

3rd Rotation

PC Supply Chain Ops - Transition & Separation

• Implementing GE Vernova PC as a Service (PCaaS)
• Coordination of country-level device supply chain transitions
• Leading smart locker implementation
• Technical consulting for Service Desk transition

• Certified Dell technician for customer / business cases, responsible for managing OEM warranty claims
• Identifying areas for process improvement and proposing ideas to achieve them.
• Participating in discussions around new process implementations.

• Configuring operating systems and using remote desktop connections to provide immediate support.
• Research and identify solutions to software and hardware issues
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Prioritize and manage several open issues at the same time

• In addition to the original responsibilities, handled escalations received from customers, actively worked on knowledge management while being dedicated to new joiner mentoring
• Approved, monitored ad was responsible for outage reporting.

• Receive incoming IT related queries and issues via email or telephone and accurately register their details
• Provide “First Time Fix” resolution for problems wherever possible and where necessary ensure that issues are effectively allocated to the relevant Resolver Group required
• Update customers on progress of problem resolution as and when required