Summary
Work History
Skills
Languages
Timeline
Generic

Melos Gashi

Prishtinë,3

Summary

Proven achiever in sales and customer service, with a track record of enhancing customer satisfaction and expanding client bases, notably at O.T Capital. Skilled in CRM software and adept at key relationship management, I excel in translating client needs into tangible results, achieving significant loyalty and business growth without exceeding a single numerical percentage.

Work History

Sales Agent

O.T Capital
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Increased sales and customer satisfaction through personalized servicing.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Customer Service Representative

Teleperformance
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Agent

Net.Cox Solution
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Contributed to the team''s success by consistently meeting or exceeding performance metrics.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Skills

  • Key relationship management
  • Client analysis
  • Trade show representation
  • Adaptability to Change
  • Customer Assistance
  • CRM Software Usage
  • Social Media Marketing
  • Brand Awareness
  • Technical Support
  • Persuasion techniques

Languages

Albanian
Native language
English
Proficient
C2

Timeline

Sales Agent

O.T Capital

Customer Service Representative

Teleperformance

Call Agent

Net.Cox Solution

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Melos Gashi