Metin Demir

• Managed a team of 41 people for TR operations, sales and finance.
• Managed Air, Ocean, ground and L&D products and also responsible for sales and finance team and responsible for P&L.
• Managed budgets, financial planning, and forecasting to optimize profitability for country operations.
• Established strong relationships with key industry players for business growth and expansion.
• Ensured all required docs are in place for IATA and for other local legal obligations.
• Performed head to head sessions with Sups and TLs on regular basis and also with all staff periodically in order to understand their needs, and identified areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Coached and mentored team members, fostering a culture of continuous learning and development.
• Managed cross-functional teams to ensure seamless operations and drive business objectives.
• Streamlined inventory management processes to optimize supply chain efficiency while minimizing costs.
• Increased market share by developing and implementing effective sales strategies.

• Managed a team of 24 people for TR operations
• Managed Air, Ocean, ground and L&D products.
• Ensured all required docs are in place for IATA and for other local legal obligations.
• Performed head to head sessions with Sups and TLs on regular basis and also with all staff periodically in order to understand their needs, and identified areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Managed a team of 54 people for Smart Back Office.
• Established a brand new Smart Back Office team for US operations with support of management.
• Hired 50+ new employees to build 3 different teams for digital solutions and other operational processes.
• Followed US working hours to be efficient and to be align with US partners.
• Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
• Enhanced team productivity through regular performance monitoring and feedback sessions.
• Improved overall workflow efficiency by implementing new back office processes and procedures.
• Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
• Optimized resource allocation by tracking employee schedules, workload, and availability.
• Additionally managed EU digital solutions team.

• Managed a team of 23 people for Smart Back Office.
• Managed daily pick ups, data entries, billing, deliveries and other operational activities for several EU countries.
• Enhanced team productivity through regular performance monitoring and feedback sessions.
• Improved overall workflow efficiency by implementing new back office processes and procedures.
• Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
• Boosted customer satisfaction with timely resolution of issues and complaints with micro management.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Optimized resource allocation by tracking employee schedules, workload, and availability.
• Additionally managed a digital team for online quoting and tracking.

• Led a high-performing team to achieve company objectives through effective communication and mentorship.
• Managed the air export team consisting of 6 people.
• Prepared and submitted of all necessary export reports.
• Provided solutions to customers for problems that arise.
• Participated in customer visits and support sales team on operation process during visits.
• Closely monitored KPI elements and ensured targets are achieved.
• Provided air freight offers to customers and destination offices for special projects.
• Personally managed the operations of designated special customers when needed.
• Conducted airline visits and periodic meetings with airlines.

• Managed a team of 2 people for daily pricing activities.
• Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
• Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
• Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
• Delivered comprehensive bid proposals for projects and gained client approval on costs.
• Collected historical cost data to estimate costs for current or future products.
• Carefully monitored market trends to ascertain best pricing for company's products.
• Enhanced pricing efficiency by implementing data-driven pricing strategies and conducting regular market analysis.
• Conducted airline visits and periodic meetings with airlines.

• Managed a team of 41 people for TR operations, sales and finance.
• Managed Air, Ocean, ground and L&D products and also responsible for sales and finance team and responsible for P&L.
• Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
• Established strong relationships with key industry players for business growth and expansion.
• Ensured all required docs are in place for IATA and for other local legal obligations.
• Performed head to head sessions with Sups and TLs on regular basis and also with all staff periodically in order to understand their needs, and identified areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Coached and mentored team members, fostering a culture of continuous learning and development.
• Managed cross-functional teams to ensure seamless operations and drive business objectives.
• Streamlined inventory management processes to optimize supply chain efficiency while minimizing costs.
• Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
• Increased market share by developing and implementing effective sales strategies.

The companies we consult for;

• Created general accounting records.
• Prepared monthly VAT and Withholding Tax declarations and reporting them to finance department.
• Prepared provisional tax returns quarterly and reporting them to finance department.
• Prepared annual corporate tax returns and reporting them to treasury.
• Prepared monthly BA/BS reports and reporting them to finance department.
• Preparation of SSK and ISKUR records along with other accounting transactions and paperwork and necessary
• Provided notifications to institutions, tracking worker entry-exit procedures and reporting them to SSK.