Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Michael Ifeagwu

Summary

A person with an affinity for social environments, eager to add his expertise to help in various professional endeavours.

Overview

7
7
years of professional experience

Work History

Support Associate

Wolf
04.2023 - 12.2024
  • Support Associate within a dynamic team in charge of issues arising with our service in three separate platforms, with venues, couriers and customers.

Front Office Agent

Österreichische Post AG
05.2022 - 04.2023
  • Front Office customer support for products and services of the Austrian Post

Call Center Agent

Webhelp
01.2021 - 07.2021
  • Informational distribution of measures and medical bookings across Austria.

Manager

Express-Stickerei GmbH
09.2018 - 05.2019


  • Working as the manager of a dual partnership on a stand with Tajima stitching machines
  • IKEA Dresden and IKEA Munich
  • Challenging work with customers
  • A great learning experience

Business Development Research Assistant

Wombat's Hostels Holding GmbH
02.2018 - 08.2018

I had the privilege to work on the following tasks throughout my internship:


  • Competitor Analyses
  • Market Analyses
  • Definition of Benchmarks
  • Destination Research and Analyses
  • Reporting
  • Conference preparations

Education

BBA - Tourism & Hospitality Management

Modul University Vienna
01.2018

High School Diploma -

Vienna International School
01.2004

Skills

  • Content Development
  • Content Management
  • Editing
  • Social Services
  • Support Management
  • Market Research
  • Research and Development (R&D)
  • Online Research
  • Quantitative Research
  • Customer Support
  • Key Performance Indicators
  • Customer Satisfaction
  • Customer Experience
  • Computer Literacy
  • Business Development
  • Hospitality
  • Administrative Assistance
  • Travel Arrangements
  • Administration
  • Data Entry
  • Teamwork
  • Adaptability
  • Analytical Skills
  • Interpersonal Communication
  • Writing
  • Communication

Languages

German, English
Native language
Greek
Beginner
A1
Italian
Elementary
A2

Timeline

Support Associate

Wolf
04.2023 - 12.2024

Front Office Agent

Österreichische Post AG
05.2022 - 04.2023

Call Center Agent

Webhelp
01.2021 - 07.2021

Manager

Express-Stickerei GmbH
09.2018 - 05.2019

Business Development Research Assistant

Wombat's Hostels Holding GmbH
02.2018 - 08.2018

BBA - Tourism & Hospitality Management

Modul University Vienna

High School Diploma -

Vienna International School
Michael Ifeagwu