Michaela Marot
Summary
Highly skilled and multilingual professional with extensive experience in executive support, customer service, and event management. Recognized for exceptional organizational and communication skills, combined with a compassionate and adaptable work ethic.
I aim to leverage my diverse expertise to contribute effectively to dynamic teams in South Africa.
Overview
33
33
years of professional experience
Work History
Executive Assistant
Heimat Österreich
01.2022 - Current
- Company Overview: Real Estates
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team.
- Prepared documents, expert reports, and presentations.
- Managed e-mail correspondence, and planned company events, and welcomed guests.
- Managed petty cash and ensured adherence to and oversight of the budget.
- Supported HR activities, facilitating hiring process by scheduling interviews, liaising with candidates, preparing documents and assisting in on-boarding process.
Executive Assistant
EHL Wohnen GmbH
11.2014 - 11.2021
- Company Overview: Real Estates
- Navigated large workloads with a sense of calm and superior organizational skills
- Reliability and discretion are self-evident
- My responsibilities included preparing documents, pitches and presentations (MS Office), e-mail correspondence in various languages, planning company events, travel coordination, expenses reports, welcoming guests.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
Convention Manager
Asia Resort Linsberg
10.2013 - 10.2014
- Organized and prioritized work to complete assignments in timely, efficient manner
- My main task consisted of planning and organizing events, seminars and conferences according client's requirements
- Invoicing
Crew Dispatcher
Jetalliance Flugbetriebs GmbH
08.2012 - 08.2013
- Worked well independently as well as on a team to meet clients requests
- Responsibilities: Issuing crew rosters according legal requirements and from an economic perspective, managing visa/passport applications, accommodation reservations for crew members, organizing in-flight catering
Flight Attendant and Crew Dispatcher
Austrian Airlines
01.1996 - 06.2012
- Remained proactive and constantly took initiative to achieve desired outcomes
- Encouraged unity and mediated conflict situations within crew members as well as regarding passengers
- Consistently worked with client satisfaction in mind
- Responsibilities as Chief Cabin Attendant: ensuring a safe and trouble-free flight progress, supervising all service procedures, taking care of any passenger requests or complaints, handling of occurring medical cases, preparing all demanded documents and customs forms, monitoring catering, communication and coordination with flight deck
- My main task as a cabin crew dispatcher included adapting crew rosters in the course of short-term flight or crew changes in consideration of legal regulations
Receptionist
Radisson SAS Palais Hotel
06.1994 - 12.1995
- Check-in and check-out of individual guests and groups, concierge duties.
- Handled customer problems and complaints.
Receptionist
Hotel Ambassador
08.1992 - 12.1993
- Check-in and check-out of guests, room reservations, concierge duties.
- Resolved customer problems and complaints.
Education
Matura (equiv. Matric With University Exemption) -
Higher Education College For Economic Professions
06.1992
Skills
- Communication
- Conference planning
- Flexibility and adaptability
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Travel coordination
- Meeting planning
- Document preparation
- Effective time management
Languages
German
Native or Bilingual
English
Full Professional
French
Professional Working
isiXhosa
Elementary
Certificates & Courses
- AI Practitioner Course (Work With Ease EOOD, 06/2024)
- European Certificate of Digital Literacy (ECDL)
- Process Communication Model® (PCM) Course
- Communication and Conflict-Management Courses
Extra-Curricular Activities
- Volunteering at iThemba Primary School, Cape Town, South Africa, 09/01/23
- Volunteering at Sinethemba Youth at Risk Center, Knysna, South Africa, 07/01/23 - 08/31/23
- Volunteering Knysna Elephant Park, Knysna, South Africa, 2021, 2022, 2023
- Member of Peer Support Group, Austrian Airlines
- Company Safety Advisor, EHL Company
- First-Aider, EHL
Hobbies and Interests
- Sports (Yoga, Fitness)
- Languages, Culture and History
- Travelling
- Reading
Personal Information
- Nationality: Austrian
- Work Permit Status: Permanent Residence Permit
Timeline
Executive Assistant
Heimat Österreich
01.2022 - Current
Executive Assistant
EHL Wohnen GmbH
11.2014 - 11.2021
Convention Manager
Asia Resort Linsberg
10.2013 - 10.2014
Crew Dispatcher
Jetalliance Flugbetriebs GmbH
08.2012 - 08.2013
Flight Attendant and Crew Dispatcher
Austrian Airlines
01.1996 - 06.2012
Receptionist
Radisson SAS Palais Hotel
06.1994 - 12.1995
Receptionist
Hotel Ambassador
08.1992 - 12.1993
Matura (equiv. Matric With University Exemption) -
Higher Education College For Economic Professions
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