Michaela Sommer
Graz,6
Summary
Accomplished Client Success Consultant and Executive Assistant with a proven track record at Brenntag AG and notable firms like Energie Steiermark. Expert in CRM proficiency and exceptional communication, I excel in fostering customer relationships and strategic thinking. Recognized for delivering impactful presentations and managing high-stakes situations with professionalism, ensuring client satisfaction and operational excellence.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Client Success Consultant
Brenntag AG
01.2020 - 11.2024
- Actively participated in ongoing professional development opportunities to stay current on industry trends and enhance consulting skills..
- Served as the primary point of contact for high-profile clients, ensuring their issues were resolved quickly while maintaining professionalism throughout all communications.
- Maintained detailed records of all client interactions and progress toward goals, enabling efficient reporting and strategic decision-making processes.
- Delivered informative presentations at industry conferences, showcasing our company''s commitment to customer success initiatives.
Executive Assistant
Energie Steiermark, Porsche Graz, Freizeit Graz
07.2012 - 09.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Sales Manager
Generali AG, Telekom Austria
06.2001 - 03.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Associate Degree - Finance
BORG
Hartberg 09.1995 - 05.1999
Skills
- Strategic thinking
- Executive support
- Exceptional communication
- Administrative support
- Strong problem solver
- CRM proficiency
- Customer relationship building
- Teamwork and collaboration
- Problem-solving
- Calm and professional under pressure
- Reliability
Timeline
Client Success Consultant
Brenntag AG
01.2020 - 11.2024
Executive Assistant
Energie Steiermark, Porsche Graz, Freizeit Graz
07.2012 - 09.2019
Sales Manager
Generali AG, Telekom Austria
06.2001 - 03.2012
Associate Degree - Finance
BORG
09.1995 - 05.1999
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