Mihail Kanchev
Bratislava
Summary
Versatile, goal-oriented Program Manager with 5+ years of experience leading global and regional large-scale programs and projects, setting and managing budgets and managing risks while achieving strategic company goals and exceeding customer expectations. With an extensive background in leading technical solution delivery and business process transformation and setting up and leading internal teams comprised of internal and partner resources to deliver with excellence.
PMP and SAFe Agilist certified Project Manager and Scrum Master with almost 20 years of total IT experience.
Overview
19
19
years of professional experience
Work History
Program Manager
Mondelēz International
2022.01 - Current
- Program Management of a multiyear global deployment of Trade Promotion Management solutions that optimize the management and improve the ROI of Mondelez's multi-billion $ trade promotion spend
- Responsible for the definition of methodology, structure and governance of the program team based on fit for purpose
- Project management methodologies (Scaled Agile, Hybrid Agile and Waterfall) and dependent on scope, solution and market dynamics
- Ownership of deployments across 20+ markets and financial management of the $30MM budget
- Management and mentorship of 10+ Project Managers
- Ownership of program risk management, responsible to define mitigation plans and present to Steering Committee forums for decision
- Leading sourcing of resources, both internal and external, with the aim of having the optimum level of resource quality assigned to the program
- Planning and designing the program roadmap and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
- Defining the program's governance arrangements
- Managing the program's budget
- Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program roadmap and program governance arrangements
- Ensuring there is allocation of common resources and skills within the program's individual projects
- Working with the business change manager on the transition to the new business as usual position
- Contracts Management.
Project Manager/Scrum Master
Mondelēz International
2018.12 - 2022.01
- Project Management of Migrations, Transformation and Technology Projects
- Experience in Waterfall and Scrum projects
- Lead teams through the lifecycle of the project from Initiating to Delivery
- Own the entire delivery lifecycle of all Portfolio projects within shared services with direct responsibility in managing the project budget, business case, functional scope, build quality, schedule deployment and operational readiness for all processes in the delivery scope
- Leverage Mondelēz’s Project Methodology across all phases of the project and associated project management / governance standards
- Ensure best practice deployment and execution around project management and governance
- Own the relationship with the external vendors delivering projects within process area, this also includes quality assurance with Mondelēz and external partners in all phases of project delivery till project is successfully transitioned to sustain organization in Service Management & Operation function
- Working closely with internal and external Release Management teams to ensure that change processes are fully captured and agreed
- Partner with Towers and business stakeholders by leading Steerco meetings, Weekly governance project meetings, Sprint Planning, Sprint Review, Sprint Retrospective, Daily standups, any ad-hoc required meetings
- Identify and manage project risks and issues, effectively communicate mitigation plans and escalated issues
- Ensure the project lessons learnt are properly captured and analyzed
- Ensure effective handover of projects to operation teams
- Contracts Management.
EMEA ITS Support and Operations Manager
Mondelēz International
2014.01 - 2018.01
- ITS support manager for SAP and non-SAP Applications
- Vendor and Relationship Management - HP, Infosys, IBM, Accenture, etc
- Act as people manager – 30+ direct and indirect reports within vendor teams
- Act as single point of escalation for any support issues
- Resource and time planning
- Manage the work and load of the support teams related to incidents, implementation of changes, problem management and projects (understanding the DIAL methodology) performed in the standard Mondelez/ITIL manner
- Act as focal point for any P1/P2 incidents, ensure proper communication is sent out to the business community, ensure adequate Root Cause Analysis is performed and follow up any mitigating actions
- Work with the Support and Project teams to prepare the handover to support for any projects or other initiatives
- Act as go-to person for change management processes, review and approve changes for production move
- Providing guidance for problems and questions
- Review daily/monthly/yearly priorities and take appropriate action to ensure results are achieved
- Regular governance calls with our Business, IT and Support stakeholders
- Ensure high quality, up-to-date documentation exists for all service arrangements
- Participate in the relevant service management review meetings, ensure the required documents & KPI’s are produced by the partners
- Collaborate within the Support Manager Community to define & leverage optimal Support processes across the Integrated Supply Chain functional areas
- Ensure high CSAT.
SAP Basis Delivery Lead
Hewlett-Packard
2009.01 - 2014.01
- SAP Delivery Lead Role
- Member of Account Service Team (AST) lead by Account Delivery Manager
- Manage customer relationship
- Primary technical contact for customer
- Implementation, installation and upgrades of SAP instances and ongoing support for the existing server base
- Technical consultancy in SAP and Oracle
- End2end technical responsibility (incl
- Platform-/backup layers)
- Incident management escalation path (3rd level), problem management.
SAP Basis Consultant
Accenture Technology Solution
2007.01 - 2008.01
- Implementation, installation and upgrades of SAP instances.
SAP Basis Administrator
American Standard Bulgaria
2005.01 - 2007.01
Education
Prognosis and Planning -
Academy of Economics "D.A. Tsenov"
03.2004
Business Management -
Technical school of Economics
05.1999
Skills
- Project Management
- Program Management
- Vendor Management
- Operations Management
- Cost Estimates & Budgets
- SAP Basis
- Critical Thinking
- Team Leadership
- Process Improvement
- MS Project Online (MSPO)
- Problem-Solving
- Microsoft Office
Accomplishments
- Develop end to end product roadmap for upgrading or implementing Trade Promo Solutions in 20+ markets across MUE and AMEA regions.
- As a Project Manager or Scrum Master, following Waterfall or Hybrid Agile methodology, successfully implemented and transitioned to Operations large number of individual projects to deliver new TPM (Trade Promo Management) solution to Mondelēz business units in Italy, Baltics & Nordics countries, South and Central Europe (10 markets) and Russia
Certified
- PMP
- SAFe Agilist
- ITIL Foundation
- Certified SAP NetWeaver Technology Consultant (TADM51) - System Administration (Oracle DB) with SAP NetWeaver 7.0
Languages
Bulgarian
Native language
English
Advanced
C1
Slovak
Upper intermediate
B2
Timeline
Program Manager
Mondelēz International
2022.01 - Current
Project Manager/Scrum Master
Mondelēz International
2018.12 - 2022.01
EMEA ITS Support and Operations Manager
Mondelēz International
2014.01 - 2018.01
SAP Basis Delivery Lead
Hewlett-Packard
2009.01 - 2014.01
SAP Basis Consultant
Accenture Technology Solution
2007.01 - 2008.01
SAP Basis Administrator
American Standard Bulgaria
2005.01 - 2007.01
Prognosis and Planning -
Academy of Economics "D.A. Tsenov"
Business Management -
Technical school of Economics
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