Robotics, Computer activities, Video editing
Mihnea Stefan IOACHIM
Bucharest
Summary
Reliable and hardworking individual and team player, professional and efficient in customer relations and consultative sales. Focused upon tailoring client experience to individual preferences, significantly enhancing customer loyalty and satisfaction. Skilled in team collaboration and problem-solving, adept at driving positive outcomes and fostering a culture of excellence.
Adaptable and quick to learn new techniques while maintaining high standards of working. Committed to delivering high-quality results and seeking to apply these transferable skills to new and challenging role.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Style Adviser
Massimo Dutti, Inditex
05.2022 - 12.2024
- Conducted personal shopping decisions, tailoring selections to meet individual client needs and preferences and fashion trends.
- Developed client relationships for long-term loyalty and brand adherence through attentive service and understanding of individual style preferences.
- Provided qualitative customer service, addressing concerns promptly and professionally to ensure a positive shopping experience.
- Assisted in inventory management, maintaining accurate records of stock levels and ensuring timely restocking of high-demand items.
- Maintained a clean and organized store environment, ensuring optimal presentation standards were met at all times.
- Collaborated with team members to ensure seamless customer experiences and efficient store operations.
- Developed and managed trainings and onboarding for new staff members, sharing best practices and proven techniques for achieving sales goals and delivering customer service.
- Facilitated sales transactions accurately, handling cash register operations and ensuring proper payment processing.
- Managed returns/exchanges efficiently while adhering to company policies-ensuring continued customer satisfaction.
- Increased customer satisfaction by providing personalized fashion advice and styling recommendations.
- Merchandised store inventory in seasonal and brand displays.
- Participated in team meetings and staff training sessions.
Education
High School Diploma -
"Ion Neculce" High School / Mathematics-Physics
Bucharest 04.2001 -
Skills
Customer relations
Problem-solving
Decision-making
Team collaboration
Complaint handling
Active listening
Product knowledge
Adaptability and flexibility
Time management
Consultative sales
Interests
Timeline
Style Adviser
Massimo Dutti, Inditex
05.2022 - 12.2024
High School Diploma -
"Ion Neculce" High School / Mathematics-Physics
04.2001 -
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