MILENA RIZZO
CABIN CREW CANDIDATE | CUSTOMER SERVICE & HOSPITALITY
Vienna
Summary
Dynamic, customer-focused professional with extensive experience in hospitality, front-desk operations, and international customer service. Proven ability to assist guests and customers effectively, manage inquiries and complaints with professionalism, and collaborate seamlessly with colleagues in fast-paced environments. Multilingual and adaptable, possessing strong intercultural communication skills that enhance interactions across diverse clientele. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Inside Sales / Sales Back Office
Trevision Großbildtechnik GmbH
2025.09 - 2026.07
- Managed Italian B2B customer enquiries, orders, and requests, ensuring seamless order-to-invoice process.
- Resolved customer questions and complaints with a solution-oriented approach, enhancing customer satisfaction.
- Coordinated with Sales, Production, Shipping and Accounting to support smooth workflows and timely fulfilment.
- Supported sales colleagues in serving German and Austrian market customers, utilizing Advanter ERP for efficient order processing.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Receptionist
Borgo Speccia Resort
2024.06 - 2024.08
- Welcomed and assisted national and international guests, providing friendly, customer-focused service.
- Managed reservations, invoicing and payments with attention to detail.
- Responded to guest inquiries and complaints professionally and helped resolve issues effectively.
- Coordinated reservations, cancellations, and schedule changes using booking systems accurately.
- Supported daily front office operations by prioritizing tasks and resolving issues promptly.
Hospitality Staff
Ristorante Caiaffa
2022.09 - 2023.10
- Provided customer service in a busy restaurant environment and supported daily service operations.
- Managed reservations and processed cash and payment transactions accurately.
- Fostered strong teamwork with colleagues to maintain an efficient and welcoming guest experience.
- Managed guest inquiries professionally, resolving service concerns with calm, attentive support.
Teaching Assistant for Italian
Bildungsdirektion Wien
2024.10 - 2025.05
- Facilitated Italian language and conversation activities in multicultural educational environment, enhancing student engagement and participation.
- Supported classroom instruction through small-group guidance and individualized student assistance.
- Reinforced lesson objectives by preparing materials and organizing instructional activities in order to help students to develop language and intercultural communication skills.
Education
Master of Arts - Foreign Languages, Literature & Communication
Università Del Salento
Lecce, Italy 2001.04 -
Erasmus Programme -
Bergische Universität Wuppertal
Germany2022-08
Bachelor of Arts - Foreign Languages, Culture & Literature
Università Del Salento
Lecce, Italy 2001.04 -
Skills
- Guest relations management
- Effective communication
- Effective team engagement
- Analytical problem solving
- Adaptability
- MS Office, Outlook, CRM and ERP Systems
- Organizational skills
- Multitasking Abilities
Personal Information
Driving License: Category B
Timeline
Inside Sales / Sales Back Office
Trevision Großbildtechnik GmbH
2025.09 - 2026.07
Teaching Assistant for Italian
Bildungsdirektion Wien
2024.10 - 2025.05
Receptionist
Borgo Speccia Resort
2024.06 - 2024.08
Hospitality Staff
Ristorante Caiaffa
2022.09 - 2023.10
Master of Arts - Foreign Languages, Literature & Communication
Università Del Salento
2001.04 -
Bachelor of Arts - Foreign Languages, Culture & Literature
Università Del Salento
2001.04 -
Erasmus Programme -
Bergische Universität Wuppertal