Mirela Muncaciu
Cluj-Napoca,Cluj
Summary
Driven professional with ServiceNow development and strong foundation in problem-solving and analytical thinking. Experienced in collaborating with teams and communicating technical concepts to non-technical stakeholders. Ready to enhance operational efficiency and streamline processes using ServiceNow solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ServiceNow developer
VERTIV ROMANIA
Cluj-Napoca , CLUJ
08.2021 - Current
- Achieved streamlined business operations by developing and implementing ServiceNow applications.
- Enhanced system efficiency for improved business performance by optimising ServiceNow configurations.
- Ensured robustness of solutions with thorough testing and debugging of ServiceNow code.
- Managed project timelines effectively to deliver solutions on schedule.
- Analysed end-user requirements for tailored application development.
- Optimised workflows for increased productivity through strategic automation processes in ServiceNow.
- Designed custom reports and dashboards, providing insightful business information to stakeholders.
- Resolved complex issues swiftly using advanced problem-solving skills whilst working within the ServiceNow environment.
Software Configuration Engineer
ENDAVA
Cluj-Napoca , CLUJ
08.2017 - 08.2021
- Conduct technical investigation and analysis of incidents, problem replication, fault diagnostic, code fix, and call closure to customer satisfaction, following all required project processes.
- Deploy fixes into pre-production and production environments.
- Responsible for the development of technical change request and defect correction of the existing components, as well as for some software enhancements.
- Implement and test new software development as well as upgrade and maintain existing systems.
- Technologies used: XML programming, SQL, HTML, CSS, ServiceNow.
Web developer
FARO DEVELOPMENT
Cluj-Napoca , CLUJ
10.2015 - 08.2017
- Streamlined user experience by implementing responsive web design.
- Developed dynamic and interactive websites for enhanced user engagement.
- Improved website efficiency with the use of JavaScript, HTML and CSS.
- Created visually appealing sites that met all design requirements to increase client satisfaction.
Education
Certificate of Higher Education - INFORMATION TECHNOLOGY
Technical University Cluj-Napoca
CLUJ/ROMANIA 09.2014 - 03.2016
Diploma of Higher Education - CIVIL ENGINEERING
Technical University Cluj-Napoca
CLUJ/ROMANIA 09.1998 - 06.2003
Skills
- ServiceNow development
- Cross-functional communication
- Learning Agility
- Flexibility in changing environment
- Programming languages
- Technical analysis
Languages
English
Fluent
Affiliations
- CrossFit, Traveling, Cooking.
Certification
ServiceNow Certified Application Developer.
ServiceNow Certified System Administrator.
Timeline
ServiceNow developer
VERTIV ROMANIA
08.2021 - Current
Software Configuration Engineer
ENDAVA
08.2017 - 08.2021
Web developer
FARO DEVELOPMENT
10.2015 - 08.2017
Certificate of Higher Education - INFORMATION TECHNOLOGY
Technical University Cluj-Napoca
09.2014 - 03.2016
Diploma of Higher Education - CIVIL ENGINEERING
Technical University Cluj-Napoca
09.1998 - 06.2003
ServiceNow Certified Application Developer.
ServiceNow Certified System Administrator.
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