Mirela Muncaciu
Cluj-Napoca,Cluj
Summary
Driven professional with ServiceNow development and strong foundation in problem-solving and analytical thinking. Experienced in collaborating with teams and communicating technical concepts to non-technical stakeholders. Ready to enhance operational efficiency and streamline processes using ServiceNow solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ServiceNow developer
VERTIV ROMANIA
Cluj-Napoca, CLUJ
08.2021 - Current
- Achieved streamlined business operations by developing and implementing ServiceNow applications.
- Enhanced system efficiency for improved business performance by optimising ServiceNow configurations.
- Ensured robustness of solutions with thorough testing and debugging of ServiceNow code.
- Managed project timelines effectively to deliver solutions on schedule.
- Analysed end-user requirements for tailored application development.
- Optimised workflows for increased productivity through strategic automation processes in ServiceNow.
- Designed custom reports and dashboards, providing insightful business information to stakeholders.
- Resolved complex issues swiftly using advanced problem-solving skills whilst working within the ServiceNow environment.
Software Configuration Engineer
ENDAVA
Cluj-Napoca, CLUJ
08.2017 - 08.2021
- Conduct technical investigation and analysis of incidents, problem replication, fault diagnostic, code fix, and call closure to customer satisfaction, following all required project processes.
- Deploy fixes into pre-production and production environments.
- Responsible for the development of technical change request and defect correction of the existing components, as well as for some software enhancements.
- Implement and test new software development as well as upgrade and maintain existing systems.
- Technologies used: XML programming, SQL, HTML, CSS, ServiceNow.
Web developer
FARO DEVELOPMENT
Cluj-Napoca, CLUJ
10.2015 - 08.2017
- Streamlined user experience by implementing responsive web design.
- Developed dynamic and interactive websites for enhanced user engagement.
- Improved website efficiency with the use of JavaScript, HTML and CSS.
- Created visually appealing sites that met all design requirements to increase client satisfaction.
Education
Certificate of Higher Education - INFORMATION TECHNOLOGY
Technical University Cluj-Napoca
CLUJ/ROMANIA 09.2014 - 03.2016
Diploma of Higher Education - CIVIL ENGINEERING
Technical University Cluj-Napoca
CLUJ/ROMANIA 09.1998 - 06.2003
Skills
- ServiceNow development
- Cross-functional communication
- Learning Agility
- Flexibility in changing environment
- Programming languages
- Technical analysis
Languages
English
Fluent
Affiliations
- CrossFit, Traveling, Cooking.
Certification
ServiceNow Certified Application Developer.
ServiceNow Certified System Administrator.
Timeline
ServiceNow developer
VERTIV ROMANIA
08.2021 - Current
Software Configuration Engineer
ENDAVA
08.2017 - 08.2021
Web developer
FARO DEVELOPMENT
10.2015 - 08.2017
Certificate of Higher Education - INFORMATION TECHNOLOGY
Technical University Cluj-Napoca
09.2014 - 03.2016
Diploma of Higher Education - CIVIL ENGINEERING
Technical University Cluj-Napoca
09.1998 - 06.2003
ServiceNow Certified Application Developer.
ServiceNow Certified System Administrator.
Similar Profiles
Brayan MorenoBrayan Moreno
Wiring Technician at VertivWiring Technician at Vertiv
Jordan SelbyJordan Selby
Customer Engineer at VertivCustomer Engineer at Vertiv
Gulsemin UnverGulsemin Unver
Administrator at VERTIV INFRASTRUCTUREAdministrator at VERTIV INFRASTRUCTURE