Service-oriented Customer Support Representative with 2 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Hi, I’m
MITU MADALINA
Customer Support Agent
BUCURESTI
Summary
Overview
5
years of post-secondary education
Work History
Grand Battery – Broadway Gaming Ltd
Customer support agent
Job overview
- Customer support for casino players on chat/calls/emails
Dimsacon
Customer Support Casino Romania
Job overview
- Customer support for casino players on chat/emails KYC for new member and small withdrawals
Bucharest
Sparkware technology- 888 Casino
Job overview
- Customer support agent for casino and poker side Customer support for casino players on chat/calls/emails for UK and Europe customers After training for KYC, I have started on the KYC team for 3 months After training on Legislation and Gambling Policy for Canada I helped on the Canada support
Avanta care, UK: Canterbury Kent and Downsvale Nursing Home in Dorking UK
Carer
Job overview
- As carer had to take care of customers with Alzheimer's and dementia and Parkinson I did effective communication courses with Alzheimer's and Dementia patients, which helped in maintaining easier communication between patient and carer I did hand massage courses that helped Parkinson's patients For the night shifts, I was the nurse who had to administer the medication and the on-call nurse for any emergency situations I attended CPR and back-office courses to keep each patient's file in the home up-to-date according to NHS UK regulations and I worked in a back-office position for a period of 6 months
Bricostore
Expert logistics
08.2022
Job overview
- Registration of goods deliveries from international and national suppliers in the store management Maintaining links with internal and external suppliers and solving problems arising in the delivery of orders Preparing transfers between Bricostore brand stores and registering them in management Management preparation for the annual inventory Taking over and registering the service products and contacting the suppliers to pick up the products for repair 2-3 days a week I worked as a store manager Checking and servicing of Electric Elevator and Forklift machines Maintaining good communication between the store's central warehouse, between suppliers and the store and communication with the logistics departments of all stores in the country.
Education
Nursing school in UK
01.2012 - 01.2016
University Overview
Highschool Elie Radu
09.2018 - 06.2019
University Overview
Skills
Engleza
Desiredjob
Desiredjob
Full Time, peste 5 ani experienta, Nespecificat, Mai putin de 30% din timpul serviciuluiPersonal Information
Personal Information
- Age: 39
- Date of Birth: 01/16/85
- Gender: F
- Driving License: Nu
Languages
Romanian
Native language
Spanish
Upper intermediate
B2
English
Advanced
C1
reading and spending time with my family
reading and spending time with my family
I like to read , and one day I hope to finish to write my book. Spending time with my family is the most important for me as, part of my adult life I was workng abroad and I have missed to be with my husband and daughter.
Timeline
Highschool Elie Radu
09.2018 - 06.2019
Nursing school in UK
01.2012 - 01.2016
Customer support agent
Grand Battery – Broadway Gaming Ltd
Customer Support Casino Romania
Dimsacon
Sparkware technology- 888 Casino
Bucharest
Carer
Avanta care, UK: Canterbury Kent and Downsvale Nursing Home in Dorking UK
Expert logistics
Bricostore
08.2022
Similar Profiles
Natalia SavelievaNatalia Savelieva
Scrum Master /Senior QA Engineer at Onseo (Broadway Gaming)Scrum Master /Senior QA Engineer at Onseo (Broadway Gaming)
Kyle WrightKyle Wright
Park Services Attendant at Broadway at the beach grand prixPark Services Attendant at Broadway at the beach grand prix
Jayden LevinskyJayden Levinsky
Food Service Worker at Broadway Grand PrixFood Service Worker at Broadway Grand Prix
Simon Daniel ȘuțanSimon Daniel Șuțan
Financial Administrator at Bucharest Academy of Economic StudiesFinancial Administrator at Bucharest Academy of Economic Studies
Corina RaduCorina Radu
Profesor De Fizica Titular/Colaborator at Liceul Teoretic Alexandru Vlahuta/Liceul Teoretic Scoala MeaProfesor De Fizica Titular/Colaborator at Liceul Teoretic Alexandru Vlahuta/Liceul Teoretic Scoala Mea