Mkhosi Mdluli
Vienna
Summary
Mkhosi is a reliable business professional with experience in project management, monitoring and evaluation, business strategy development, process improvement and financial analysis. He has proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Strategy and Reporting Officer
Eswatini Revenue Services
05.2022 - 02.2024
- Led the development of the Eswatini Revenue Service (ERS) 2024 – 27 strategic plan.
- Trained and supported the organization on appropriate utilization of the strategic framework.
- Evaluated organization’s strategic plan and ensured that information was benchmarked accordingly against similar authorities and in accordance with regulations from the Minister of Finance.
- Developed strategic plan awareness workshops and engaged Eswatini business community on the organization's strategic plan.
- Provided technical assistance to departments in developing key performance indicators.
- Provided valuable insights to management through thorough analysis of key performance indicators.
- Developed monitoring and evaluation plan for the organization's strategic plan.
- Created and managed project plans, timelines and budgets.
- Generated annual and quarterly reports detailing findings and recommendations in accordance with statutory obligations.
- Increased team productivity by creating user-friendly templates and guidelines for consistent reporting.
- Enhanced data accuracy by implementing efficient reporting processes and tools.
- Managed sensitive information with discretion, maintaining strict compliance with organizational policies governing data privacy.
- Developed comprehensive documentation to support seamless knowledge transfer within the organization regarding best practices in reporting processes.
- Contributed to the establishment of departmental goals through careful evaluation of historical performance trends and projections.
Young Professional, Strategic Planning Monitoring and Evaluation
World Trade Organization
01.2021 - 12.2021
- Interrogated training reports to ensure coherence and consistency with the objectives of the trainings
- Identified issues, analyzed information and provided solutions to problems.
- Drafted articles on various sections of the 2020 Technical Assistance Annual report.
- Led the impact evaluation of WTO's e-Learning course titled 'Introduction to the WTO'.
- Drafted terms of references for research papers, developed questionnaires, and programmed questionnaires on the online data collection platforms.
- Collected and analyzed data on technical assistance, conducting face-to-face interviews, and produced reports.
- Managed the Technical Assistance Management System (TAMS) database, used by WTO.
- Analyzed data and provided recommendations in preparation of the Technical Assistance and Training Plans.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Manager
Lusweti Institute for Health Development Communication
10.2020 - 12.2020
- Led plennary sessions in development of strategic programmes and provided project oversight during implementation.
- Provided technical support to project teams and ensured effective and efficient implementation on the ground
- Monitored implementation of the work plan and Institutional strengthening plans.
- Ensured that all projects remained aligned to the project’s objectives during implementation.
- Led trainings for staff capacity building as per the training plans
- Provided leadership in documentation and report writing of program progress in collaboration with M&E team
- Communicating/ sharing work plans with all partners / stakeholders (community, government, other NGOs, etc.)
- Provided timely feedback to project teams to inform timely preparation and submission of high-quality reports according to internal and donor regulations
- Liaised with other Project Managers to ensure effective and efficient program delivery
- Monitored budgets, work plans, spending patterns, and ensured accountability & efficient handling of funds.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Field Coordinator
Innovation Africa Eswatini
11.2018 - 02.2020
- Developed and implemented work plans, selected and vetted project beneficiaries, mobilized communities, conducted trainings, and ensured proper socialization of project with stakeholders.
- Managed project’s progress, including conducting monitoring and evaluation of projects.
- Led planning and designing of a socio-economic assessment for the projects at baseline.
- Supported with data analysis, report writing and dissemination of results
- Facilitated learning and team reflection from monitoring and evaluation processes.
- Supported communities with income generating projects, capacitated them on best practices, and linked them with markets and other services.
- Optimized work schedules to accommodate project deadlines, ensuring timely completion of tasks.
Design Monitoring and Evaluation Coordinator
World Vision
05.2015 - 09.2016
- Provided M&E technical support to World Vision’s Programs during design, implementation, reporting, and evaluations.
- Ensured that Implementation of programs and projects were aligned to organization strategy.
- Led the development of M&E plans, and reporting tools adopted by programmes and projects.
- Provided guidance during project evaluations: including leading development of terms of references, developing questionnaires, overseeing data collection and conducting data analysis, reviewing reports, and ensuring quality information is disseminated.
- Worked closely with field staff to ensure quality monitoring in alignment to the design documents or project proposals and reporting requirements.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Supported budgeting and financial reporting processes.
- Facilitated evaluations for programmes and projects in working with consultants.
- Led learning and team reflections from monitoring and evaluation processes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Data Clerk
ICAP at Columbia University
09.2014 - 05.2015
- Abstracted and captured medical records from health facilities into standardized digital tools.
- Managed health facilities site databases, including quality assurance of the data entered, capturing lessons learnt, identifying, and reporting on strengths and weaknesses of information gathering systems.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Sorted documents and maintained organized filing process.
Data Analyst
University Research Co., LLC (URC)
01.2014 - 08.2014
- Managed data collection, data analysis, and reporting on selected projects
- Facilitated meetings between stakeholders, and managed projects’ databases.
Education
MSc, International Master’s Program in Agricultural Economics - Agricultural Economics
National Taiwan University
Taiwan06.2018
Bachelor's degree, Social Sciences. Majors in Economics and Statistics - Social Sciences
University of Eswatini
Eswatini09.2013
Skills
Project Management
Program Evaluation
Strategic Planning
Budget Management
Process Improvement
Partnerships management
Analytic thinking
Communication
Leadership
Data Analysis (Microsoft Office, SPSS, STATA, R, Minitab)
Policy analysis
Organization and Time Management
Networking
Certification
- Innovation in Community and Rural Development (December, 2018): Mashav Program, Israel
- International Companions for Learning Program (2016), National Taiwan University
- Monitoring and Evaluation for Results (April 2016), IMA International
Professional Highlights
- Community engagement: Worked in conjunction with different stakeholders to deliver five solar powered water and agriculture projects in the rural communities of Lushikishini area under the Manzini region. Each project supporting at least 1500 beneficiaries.
- International work Experience: Worked as a young professional at the WTO, Geneva, where I was attached in the Technical Assistant Monitoring and Evaluation (TAME) Section of The Institute for Training and Technical Cooperation (ITTC) Division.
- Organisational Strategy Development: Led the development of the Eswatini Revenue Service (ERS) 2024 – 27 Strategic Plan.
References
Available on request
Timeline
Senior Strategy and Reporting Officer
Eswatini Revenue Services
05.2022 - 02.2024
Young Professional, Strategic Planning Monitoring and Evaluation
World Trade Organization
01.2021 - 12.2021
Project Manager
Lusweti Institute for Health Development Communication
10.2020 - 12.2020
Field Coordinator
Innovation Africa Eswatini
11.2018 - 02.2020
Design Monitoring and Evaluation Coordinator
World Vision
05.2015 - 09.2016
Data Clerk
ICAP at Columbia University
09.2014 - 05.2015
Data Analyst
University Research Co., LLC (URC)
01.2014 - 08.2014
MSc, International Master’s Program in Agricultural Economics - Agricultural Economics
National Taiwan University
Bachelor's degree, Social Sciences. Majors in Economics and Statistics - Social Sciences
University of Eswatini