Summary
Overview
Work History
Education
Skills
Timeline
Intern
Mobina Cheraghzadeh

Mobina Cheraghzadeh

Kassiererin/Verkäferin
Wien,9

Summary

I’m passionate about working with people and thrive in team-oriented environments. I enjoy building strong relationships and contributing to a positive, collaborative workplace.I have a strong willingness to learn and grow professionally.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Snapp
03.2024 - 02.2025
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Researched and identified solutions to technical problems.

French Teacher

Safir Institute
03.2021 - 01.2022

Englisch Lehrerin

Safir Institute
06.2018 - 01.2021


  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.

Education

Bachelor of Science - German Translation

Science And Research Branch University of Tehran
Iran
06-2024

Skills

Active listening

Timeline

Customer Support Specialist

Snapp
03.2024 - 02.2025

French Teacher

Safir Institute
03.2021 - 01.2022

Englisch Lehrerin

Safir Institute
06.2018 - 01.2021

Bachelor of Science - German Translation

Science And Research Branch University of Tehran

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Mobina CheraghzadehKassiererin/Verkäferin