Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Mohamed Tarek Zobaa

Mohamed Tarek Zobaa

Inbound Logistics & Customer Service Operations Manager
Sheikh Zayed

Summary

Versatile Engineer with a robust understanding of Supply Chain processes gained through diverse roles in Automotive, FMCG, and Pharmaceuticals.
Proficient in Customer Service operations, Imports/Exports, Demand & Supply planning, Procurement, Logistics, and Distribution. Demonstrated success in project management, resource optimization, and staff leadership, consistently employing best business practices to enhance efficiency, reduce costs, and elevate performance within budget and tight timelines.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Inbound Logistics & Customer Service Manager

Viatris
2022.03 - Current

- Managing Viatris imported portfolio from diverse supply entities till arrival Cairo DC.

-Leading Order Management team, overseeing Order-to-Invoice process for various customers.

Key Achievements:

-Enhanced operational efficiency by achieving a 69% reduction in shipping lead time (2023 vs 2022).

-Effectively optimized clearance lead time by 25%, resulting in a cost savings of approximately $28,000 in H2 2023.

-Successfully deployed Electronic Invoice (E-Invoice) automation in Q1 2023.

Supply Chain Customer Service Operations

Viatris
2020.10 - 2022.02

- Managed Order-to-Ship processes for Sub-Saharan Africa countries.

Key Achievements:

-Designed and implemented a High-Noon Revenue Estimate tracker to enhance stakeholder visibility and decision-making.

-Led the standardization and digitalization efforts for S&OP cycle in the Africa and Middle East region.

-Facilitated a seamless transition of Upjohn/Pfizer to Viatris in 2021, ensuring no business impact for the SSA (Sub-Saharan Africa) region.

Innovation Export Planner

Unilever
2020.02 - 2020.09

- Managed several Innovation projects in Hair Care, Savory & Tea categories and launch within different markets.

Key Achievements:

- Successfully managed the on-time launch of Knorr 2 Cubes project in the UAE in August 2020.

Export Planner

Unilever
2017.10 - 2020.01

- Led and managed all export planning and operations for Hair Care, Home Care, and Tea categories, overseeing approximately 100 SKUs.

-Managed all export customers, executed full SOP process cycles with internal and external stakeholders.

Key Achievements:

-Played a key role in expanding into new markets and achieving a 20% volume growth in Hair Care exports for Unilever Mashreq in 2019.

-Collaborated with the team in developing Inter-company Dispatch On Time (ICDOT) Key Performance Indicator, achieving and sustaining ICDOT at or above 95% for all categories within my responsibility from 2018 to 2020.

-Key member of Unilever Mashreq's digitalization team, overseeing various initiatives across the supply chain, including the implementation of Digi-Hub to enhance data analysis and enable real-time demand uploads and shipment monitoring.

Procurement Engineer

GB Corp
2017.03 - 2017.09

- Managed indirect procurement, projects and contracting activities.

Supply Chain Projects Lead

GB Corp
2016.05 - 2017.05

- Led Supply chain efficiency projects and ensured on-time activities and monitored progress to meet quality, timing, budget, and methodology requirements.

Key Achievements:

-Contributed to the initiation of GB Logistics, a LSP company located in Sadat City, designed to serve various sectors such as Automotive, FMCG, and Pharmaceuticals.


Supply Chain Excellence Engineer

GB Corp
2015.01 - 2016.04

- Streamlining end-to-end supply chain processes to enhance efficiency and reduce operational costs.

Key Achievements:

-Managed a project to enhance the efficiency of Pre-Delivery Inspection (PDI), resulting in a 20% increase in overall output.

Education

Bachelor of Science - Mechanical Engineering, Design And Production

German University in Cairo
2008.09 - 2013.06

Executive Management Diploma - Business Administration And Management

American University in Cairo
2015.01 - 2016.06

Skills

    Strategic Planning

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Certification

Certified Production and Inventory Management, CPIM, APICS, May 2015

Interests

Participating in Supply Chain communities and training programs tailored for supply chain enthusiasts and early-career candidates.

Timeline

Inbound Logistics & Customer Service Manager

Viatris
2022.03 - Current

Supply Chain Customer Service Operations

Viatris
2020.10 - 2022.02

Innovation Export Planner

Unilever
2020.02 - 2020.09

Export Planner

Unilever
2017.10 - 2020.01

Procurement Engineer

GB Corp
2017.03 - 2017.09

Supply Chain Projects Lead

GB Corp
2016.05 - 2017.05

Supply Chain Excellence Engineer

GB Corp
2015.01 - 2016.04

Executive Management Diploma - Business Administration And Management

American University in Cairo
2015.01 - 2016.06

Bachelor of Science - Mechanical Engineering, Design And Production

German University in Cairo
2008.09 - 2013.06

Certified Production and Inventory Management, CPIM, APICS, May 2015

Certified Project Management Professional, PMP, RITI, Dec 2015

Six Sigma Yellow Belt Certification, Viatris, Nov 23

Mohamed Tarek ZobaaInbound Logistics & Customer Service Operations Manager