Mohsen Booali
Team Lead- Customer Success
Vienna
Summary
My drive for success has been evident since my first weekend job at 14, and it has continued to fuel my work ethic throughout my career. Working across diverse teams and international clients improved my cross-cultural communication skills, allowing me to build strong relationships with people from various backgrounds. In each position, I consistently exceeded expectations, becoming a key contributor within organizations.
My recent experience as a Customer Success Team Lead provided me with the opportunity to develop extensive people management skills, lead high-performing teams, and deepen my knowledge of the SaaS industry. This combination of experience and dedication makes me a valuable asset to any team.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead- Customer Success
PlanRadar GmbH
03.2022 - Current
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Improved Processes within the department to develop a smooth and efficient customer journey, as well as other processes such as Cancellation handling, Upselling Strategies, Reducing Churn & maximizing retention.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Being involved in the recruitment of several Customer Success Managers across several regions.
- Travelling to our numerous offices globally to offer face to face guidance and support to my team and my clients.
Customer Success Manager
PlanRadar GmbH
02.2021 - 03.2022
- Developing strong and trusting relationships between myself and my clients, offering them my advise and expertise.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Having a solid relationship with my Sales team to ensure impeccable collaboration and resulting in achieving our shared goals.
- Over Performing and being promoted to the Team Leader of the whole department within 13 months.
Project Manager
Das Maler Team BK
08.2020 - 12.2020
- Using my construction and refurbishment knowledge to plan and oversee cosmetic refurbishment projects.
- Improve my German language skills, learn alternative methods and skills within the construction industry and meet some great colleagues and customers
- Where possible, Meet, discuss and negotiate with clients to carry out their requirements.
- Managing a team of 6 skilled contractors and ensuring that we finished according to our schedule and timeline promised to clients
Real Estate Consultant
Betterhomes LLC
09.2019 - 02.2020
- BetterHomes is the largest real estate agency in Dubai
- Qualifying potential buyers and clients looking to rent
- Providing sales and leasing valuations for properties
- Selling our services to sellers and landlords
- Handling administration and paperwork required to complete transactions
- Providing excellent and professional customer service throughout every transaction
- Successfully meeting monthly targets
- Attending property shows and development launches
- Maintaining professional relationships with key clients.
Sales, Marketing & Project Manager
Elemental Property Maintenance
01.2015 - 08.2019
- Marketing and promoting the business
- First point of contact for all major clients
- Meeting clients and providing them with a breakdown of costs for their project
- Product sourcing
- Arranging team's workloads and diaries
- In the busy times, I was also involved in the manual side of the work and I have completed various tasks on a regular basis with perfect results.
Project Manager
MSM Universal LTD
10.2012 - 12.2014
- Customer dialogue
- Product sourcing in the UK and China
- Negotiating major project prices with City Councils
- Sourcing professional companies to fulfill clients' needs
- Traveling to China, The Netherlands and Iran.
Managing Director
Property Goal LTD
08.2008 - 10.2012
- Successfully establishing and selling a Real Estate company in Manchester, UK
- Sales, marketing and growing the business
- Recruitment, Project Management and Managing an office of 7 people
- First point of contact for property owners
- Ensuring every client and customer received the best service
- Building a successful company which was profitable from the 2nd year of trading.
Photographer & Sales Manager
3D Kids LTD
03.2006 - 07.2008
- Operating unique and top of the range 3D photography equipment
- Outbound Sales calls to schools and Kindergartens across the UK
- Meeting with Managers and promoting our products
- Agreeing prices and times to visit clients to conduct our photography session.
Education
Principles of Marketing And Management- BA Hons -
Manchester Metropolitan University
01.2003 - 04.2004
Psychology, IT, Persian - A- Levels -
South Trafford College
01.2001 - 04.2003
Knowledge & Skills
- Strong communication, relationship building, sales, and negotiation skills
- Proven leadership and team management capabilities
- Effective problem-solver with a results-oriented approach
- Highly motivated and enthusiastic with a positive attitude
- Proficient in various CRM systems
- Task Prioritization
- Key Performance Indicators
- Customer Experience
- Quality Improvement & Problem-Solving
- Attentive & detail oriented
Birthplace
Manchester, England
Personal Information
- Date of Birth: 12/20/84
- Nationality: British
Hobbies & Interests
- Playing Football
- Keeping Fit
- Playing Chess
- Socializing and meeting new people
Timeline
Team Lead- Customer Success
PlanRadar GmbH
03.2022 - Current
Customer Success Manager
PlanRadar GmbH
02.2021 - 03.2022
Project Manager
Das Maler Team BK
08.2020 - 12.2020
Real Estate Consultant
Betterhomes LLC
09.2019 - 02.2020
Sales, Marketing & Project Manager
Elemental Property Maintenance
01.2015 - 08.2019
Project Manager
MSM Universal LTD
10.2012 - 12.2014
Managing Director
Property Goal LTD
08.2008 - 10.2012
Photographer & Sales Manager
3D Kids LTD
03.2006 - 07.2008
Principles of Marketing And Management- BA Hons -
Manchester Metropolitan University
01.2003 - 04.2004
Psychology, IT, Persian - A- Levels -
South Trafford College
01.2001 - 04.2003
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