Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mojca Mihelič Bekavac

Mojca Mihelič Bekavac

Head Of Operations/ Back Office
Ljubljana

Summary

For last 6 years dedicated manager with over 16 years in leasing& banking services. Striving to drive operational excellence and business growth through strategic planning and process automation. Demonstrated leadership in managing diverse teams, enhancing employee relations, and executing regulatory tasks. Skilled in decision-making and effective communication, achieving significant improvements in operational efficiency.

Overview

16
16
years of professional experience

Work History

Head of Operations/ Back Office

Unicredit Banka Slovenija D.d.
02.2022 - Current

- responsible for whole back office of the bank- 7 units (payments, cards, treasury and securities back office, core banking services, contracts, support to loans, KYC)

- directly reporting to management board and CEO

- responsible for operational execution of regulatory tasks and reporting, audit requirements, performance of operations activities

- driving operational excellence through various automatizations and optimizations of e2E processes

- collaboration with executive leadership on strategic planning initiatives to drive business growth

- responsible for execution of budget (allocation of FTEs , costs, reorganizatin, etc)

- ensuring workforce productivity

- managing resourses, interviewing & hiring

- empowering knowledge sharing and ensuring proper structure of working instructions

Head of Payments

Unicredit Banka Slovenija D.d.
02.2021 - 01.2022

-Responsible for managing of performance and operations of 3 areas that unit Payment is covering:

Domestic Payments (Slovenia), Foreign Payments and Corresponding banking

-Organizing teams in meeting cut of times (payment schedule)

-Recruiting, hiring and motivation of employees

-Supporting and contributing to identifying and implement operational efficiencies

- Regularly reporting to Bank of Slovenia, representing the bank on different committees

Head of Leasing Administration

Unicredit Banka Slovenija D.d.
10.2018 - 06.2021

- Responsible for all back office Leasing activities (Damage cases, Payments, Control before drawdown and Closing of contracts), including preparation of monthly reports,etc;

- Managing of daily work on above stated fields without disturbance, coordination of employees within fields and

making sure that all necessary work is processed and performed, providing support in stress/ uncertain situations,

problem solving;

- Managing of improvements such as automatization of processes (in cooperation with IT department, also RPA) and

motivating employees for giving suggestions for improvements and proactiveness ;

- Handling of special cases (involving cooperation with Lega department, Risk department, IT and Sales);

- Preparing of necessary reports and data for audit and others , KPI, managing OPRisks, delivering requested

information/data, reports, suggestions, solutions to direct manager;

Head of Account and Client Operations

Unicredit Banka Slovenija D.d.
10.2019 - 01.2021

- Managing of activities within the unit: client processing, KYC, opening of founding account, closing of accounts,

managing of activation/changes of e-channels, cash supply, preparation of different types of certified statements, etc;

- Managing of daily work on above stated activities without disturbance, coordination of employees within fields and

making sure that all necessary work is processed and performed, providing support in stress/ uncertain

situations, problem solving;

- Managing of improvements such as automatization of processes (in cooperation with IT department, also RPA) and

motivating employees for giving suggestions for improvements and proactiveness ;

- Solving special cases (involving cooperation with Lega department, Risk department, IT and Sales);

- Preparing of necessary reports and data for audit and others , KPI, managing OPRisks, delivering requested

information/data, reports, suggestions, solutions to direct manager;

Independent Referent

Unicredit Banka Slovenija D.d.
02.2017 - 10.2018

- Processing of damage cases (checkup of entitlement for issuing of consensus- partial or full), coverage of total

procedure for operate lease (coordination/correspondence with insurance companies about settlement, repairers,

internal accounting and closeout department);

- Acquisition of missing documentation (insurance policies and registration permits), issuing of reminders on missing

documentation, data entry in Leasing Nova, monitoring of missing documentation with report;

- Automatization of procedures (report on missing documentation on demand, digital signatures on letters,

digitalization of fax for Leasing, offset statement, establishment of OTRS);

- Correspondence with minor offence authorities on penalties received for leasing clients and further request’s for

repayment to lessees;

- Preparation of annexes for sub lease and consent for upgrades on vehicles with previous approval of Risk and Asset

Manager;

- Correspondence with lessees and other connected departments

Risk Manager

Unicredit Banka Slovenija D.d.
07.2016 - 02.2017

-All stated activities and responsabilities as stated under Risk Manager, additional resposnabilities:

- Processing of special credit cases, clients with difficulties in repayment of their exposures;

- On basis of detailed analysis searching for best restructuring plan, preparation and calculation of possible scenarios;

- Preparation and processing of applications for restructuring (financial analysis, calculation of provisions, check of evaluations in case of real estate financing, conclusion, measures, collateral) and execution of restructuring in application;

- Correspondence with clients (coordination of conditions, gaining/searching of additional collateral, best outcomes with minimal risks).

Risk Manager/ Special Credit Officer

Unicredit Leasing D.o.o.
07.2012 - 07.2016

- Activities and responsabilities as described under Risk Manager un Unicredit bank

Risk Manager

Unicredit Leasing D.o.o.
10.2008 - 07.2012

- Processing of applications for new financing, financial analysis of client’s data and assessment of client’s

creditworthiness with risk identification, own competence level up to 200 Tsd EUR/case;

- For higher exposures preparation of final recommendation for Head of division or/ and Credit committee;

- Managing, decreasing and risk control of existing portfolio, preparation of yearly reviews;

- Preparation of monthly statistics and briefing to CRO;

- Preparation and implementation of (group) policies

Education

High School Diploma -

School of Economics And Business
Ljubljana
04.2001 -

Skills

Decision-making

Problem-solving abilities

Team leadership

Adaptability and flexibility

Teamwork and collaboration

Adaptability

Employee relations

Effective communication

Self motivation

Empathy

Timeline

Head of Operations/ Back Office

Unicredit Banka Slovenija D.d.
02.2022 - Current

Head of Payments

Unicredit Banka Slovenija D.d.
02.2021 - 01.2022

Head of Account and Client Operations

Unicredit Banka Slovenija D.d.
10.2019 - 01.2021

Head of Leasing Administration

Unicredit Banka Slovenija D.d.
10.2018 - 06.2021

Independent Referent

Unicredit Banka Slovenija D.d.
02.2017 - 10.2018

Risk Manager

Unicredit Banka Slovenija D.d.
07.2016 - 02.2017

Risk Manager/ Special Credit Officer

Unicredit Leasing D.o.o.
07.2012 - 07.2016

Risk Manager

Unicredit Leasing D.o.o.
10.2008 - 07.2012

High School Diploma -

School of Economics And Business
04.2001 -
Mojca Mihelič BekavacHead Of Operations/ Back Office