For last 6 years dedicated manager with over 16 years in leasing& banking services. Striving to drive operational excellence and business growth through strategic planning and process automation. Demonstrated leadership in managing diverse teams, enhancing employee relations, and executing regulatory tasks. Skilled in decision-making and effective communication, achieving significant improvements in operational efficiency.
- responsible for whole back office of the bank- 7 units (payments, cards, treasury and securities back office, core banking services, contracts, support to loans, KYC)
- directly reporting to management board and CEO
- responsible for operational execution of regulatory tasks and reporting, audit requirements, performance of operations activities
- driving operational excellence through various automatizations and optimizations of e2E processes
- collaboration with executive leadership on strategic planning initiatives to drive business growth
- responsible for execution of budget (allocation of FTEs , costs, reorganizatin, etc)
- ensuring workforce productivity
- managing resourses, interviewing & hiring
- empowering knowledge sharing and ensuring proper structure of working instructions
-Responsible for managing of performance and operations of 3 areas that unit Payment is covering:
Domestic Payments (Slovenia), Foreign Payments and Corresponding banking
-Organizing teams in meeting cut of times (payment schedule)
-Recruiting, hiring and motivation of employees
-Supporting and contributing to identifying and implement operational efficiencies
- Regularly reporting to Bank of Slovenia, representing the bank on different committees
- Responsible for all back office Leasing activities (Damage cases, Payments, Control before drawdown and Closing of contracts), including preparation of monthly reports,etc;
- Managing of daily work on above stated fields without disturbance, coordination of employees within fields and
making sure that all necessary work is processed and performed, providing support in stress/ uncertain situations,
problem solving;
- Managing of improvements such as automatization of processes (in cooperation with IT department, also RPA) and
motivating employees for giving suggestions for improvements and proactiveness ;
- Handling of special cases (involving cooperation with Lega department, Risk department, IT and Sales);
- Preparing of necessary reports and data for audit and others , KPI, managing OPRisks, delivering requested
information/data, reports, suggestions, solutions to direct manager;
- Managing of activities within the unit: client processing, KYC, opening of founding account, closing of accounts,
managing of activation/changes of e-channels, cash supply, preparation of different types of certified statements, etc;
- Managing of daily work on above stated activities without disturbance, coordination of employees within fields and
making sure that all necessary work is processed and performed, providing support in stress/ uncertain
situations, problem solving;
- Managing of improvements such as automatization of processes (in cooperation with IT department, also RPA) and
motivating employees for giving suggestions for improvements and proactiveness ;
- Solving special cases (involving cooperation with Lega department, Risk department, IT and Sales);
- Preparing of necessary reports and data for audit and others , KPI, managing OPRisks, delivering requested
information/data, reports, suggestions, solutions to direct manager;
- Processing of damage cases (checkup of entitlement for issuing of consensus- partial or full), coverage of total
procedure for operate lease (coordination/correspondence with insurance companies about settlement, repairers,
internal accounting and closeout department);
- Acquisition of missing documentation (insurance policies and registration permits), issuing of reminders on missing
documentation, data entry in Leasing Nova, monitoring of missing documentation with report;
- Automatization of procedures (report on missing documentation on demand, digital signatures on letters,
digitalization of fax for Leasing, offset statement, establishment of OTRS);
- Correspondence with minor offence authorities on penalties received for leasing clients and further request’s for
repayment to lessees;
- Preparation of annexes for sub lease and consent for upgrades on vehicles with previous approval of Risk and Asset
Manager;
- Correspondence with lessees and other connected departments
-All stated activities and responsabilities as stated under Risk Manager, additional resposnabilities:
- Processing of special credit cases, clients with difficulties in repayment of their exposures;
- On basis of detailed analysis searching for best restructuring plan, preparation and calculation of possible scenarios;
- Preparation and processing of applications for restructuring (financial analysis, calculation of provisions, check of evaluations in case of real estate financing, conclusion, measures, collateral) and execution of restructuring in application;
- Correspondence with clients (coordination of conditions, gaining/searching of additional collateral, best outcomes with minimal risks).
- Activities and responsabilities as described under Risk Manager un Unicredit bank
- Processing of applications for new financing, financial analysis of client’s data and assessment of client’s
creditworthiness with risk identification, own competence level up to 200 Tsd EUR/case;
- For higher exposures preparation of final recommendation for Head of division or/ and Credit committee;
- Managing, decreasing and risk control of existing portfolio, preparation of yearly reviews;
- Preparation of monthly statistics and briefing to CRO;
- Preparation and implementation of (group) policies
Decision-making
Problem-solving abilities
Team leadership
Adaptability and flexibility
Teamwork and collaboration
Adaptability
Employee relations
Effective communication
Self motivation
Empathy