Mostafa Younis
Cairo
Summary
Experienced Project Manager with a demonstrated history of working in the pharmaceuticals industry. Skilled in Diabetes, Pharmaceutics, Customer Service, Data Analysis. Excellent customer oversight and issue resolution talents. Highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Strong program and project management professional with a Doctor of Philosophy (PhD) focused in Pharmaceutics from Faculty of Pharmacy, Cairo University.
Overview
19
19
years of professional experience
Work History
Senior Project Manager
Novo Nordisk
2019.01 - Current
- Leading NovoCare® Unit in Novo Nordisk with 60+ employees responsible for enhancing customer relations, accessibility, and experience towards Novo Nordisk in Egypt and in (Middle East, Africa & CIS) regions via launching and operating different projects/programs that enhance customer experience with NN (e.g. Customer Service Management - Patient Supporting Solutions - Diabetes Patient Care Programs - Obesity Care Awareness Programs for both Patients and Pharmacists - Rare Disease Care Program - HCPs Capacity Building Programs - BAMEAC CareHUB)
- Develop and implement Capacity building programs for HCPs (Pharmacists and Nurses) in different Public Health Systems.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed project scope and cost changes and implemented appropriate change management processes to keep the project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to customers through effective communication to facilitate future business opportunities.
NovoCare® Project Manager
Novo Nordisk
2013.11 - 2019.01
- Responsible for Patient care unit and Patient Supporting Programs (PSP) in Novo Nordisk Egypt.
- Responsible for Center of Excellence Project; implementing the first Center of Excellence for Heamophilia patients in Egypt & another one for Diabetes in collaboration with Health Insurance Authorities.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for different projects & programs.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines.
Patient Medical Educator
Novo Nordisk
2006.03 - 2013.10
- Promoted available resources and connected individuals with services.
- Maintained accurate and complete records to document program activities and outcomes.
- Developed and distributed health education materials to increase awareness and understanding.
- Implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Gave awareness sessions for public on importance of health education and specific disease prevention and treatment strategies.
Medical Sales Representative
Novo Nordisk
2004.07 - 2006.02
Education
Diploma - Business Administration And Management
Paris ESLSCA Business School
Cairo - Egypt10.2020
Ph.D. - Doctor of Philosophy (PhD) in Pharmaceutics
Faculty of Pharmacy, Cairo University
Cairo - Egypt10.2014
Master of Science - Master's Degree in Pharmaceutics
Faculty of Pharmacy, Cairo University
Cairo - Egypt03.2010
Bachelor of Science - Bachelor's Degree in Pharmaceutical Sciences
Faculty of Pharmacy, Cairo University
Cairo - Egypt05.2004
Skills
- Project Management & Planning
- Program Management
- Customers Relationship Management
- Customer Service Management
- Cross-Functional Communication
- Medical Education
- Personal leadership
- High-performing and results-orientated
- Data analysis
- Budget control
- Business and Industry understanding
- High level of commitment
Accomplishments
Honors & Awards
- Best Practice Project in Business Area Middle East, Africa and CIS - Novo Nordisk May 2021 Medical Education and Awareness program for pharmacists about Obesity and Saxenda as a part of launch and post-launch marketing activities.
- Best Employee of the Year 2020 in Novo Nordisk Egypt - Novo Nordisk Feb 2021.
- YEARN Award for S1 2020 - Novo Nordisk Jul 2020.
- Best Employee of the Year 2015 in Novo Nordisk Egypt - Novo Nordisk Jan 2016.
- Employee of the Month in Novo Nordisk Egypt - Novo Nordisk Oct 2018.
- Employee of the Month in Novo Nordisk Egypt - Novo Nordisk Apr 2014.
Timeline
Senior Project Manager
Novo Nordisk
2019.01 - Current
NovoCare® Project Manager
Novo Nordisk
2013.11 - 2019.01
Patient Medical Educator
Novo Nordisk
2006.03 - 2013.10
Medical Sales Representative
Novo Nordisk
2004.07 - 2006.02
Diploma - Business Administration And Management
Paris ESLSCA Business School
Ph.D. - Doctor of Philosophy (PhD) in Pharmaceutics
Faculty of Pharmacy, Cairo University
Master of Science - Master's Degree in Pharmaceutics
Faculty of Pharmacy, Cairo University
Bachelor of Science - Bachelor's Degree in Pharmaceutical Sciences
Faculty of Pharmacy, Cairo University
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