Muhammad Umair Khalid
Network Administrator & IT Support Engineer
Vienna,9
Summary
Dynamic IT professional with extensive experience as a Network Administrator at Developers Capital, excelling in IT asset management and hardware troubleshooting. Proven track record in optimizing network performance and enhancing user satisfaction through effective remote support and migration strategies. Committed to delivering innovative solutions and ensuring seamless operations.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Freelance IT Administrator
Freelance
01.2024 - Current
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Implementing and configuring network infrastructure, including specifics like LAN, WAN, VPNs, firewalls, routers, and switches.
- Setting up new sites. And migrating networks.
- Hands-on experience with Cisco, Juniper, and cloud-based networking solutions.
- Deployed and maintained enterprise network infrastructure, including Cisco and Fortinet devices, supporting over 500 users.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
Freelance Desktop Support Engineer
Freelance
01.2024 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Coordinated desktop moves and reimaging tasks during office relocation and domain migration projects.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Network Administrator
Developers Capital
01.2022 - 04.2023
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Assisting IT Department with upgrades
Education
Master of Science - Telecommunications
Technical University of Vienna
Vienna 04.2001 -
Bachelor of Science - Electronics Engineering
University of Engineering & Technology Taxila
Taxila 04.2001 -
Skills
IT asset management
Hardware troubleshooting
Help desk management
Remote support
Migration
Timeline
Freelance IT Administrator
Freelance
01.2024 - Current
Freelance Desktop Support Engineer
Freelance
01.2024 - Current
Network Administrator
Developers Capital
01.2022 - 04.2023
Master of Science - Telecommunications
Technical University of Vienna
04.2001 -
Bachelor of Science - Electronics Engineering
University of Engineering & Technology Taxila
04.2001 -
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