Nabamita Samanta Chattopadhyay
Loking For New Oppertuanity
Wien
Summary
Look up to challenges that will bring up best of my service providing ability meeting deadlines with perfection in time, Upgrade skill at par with changing administrative dynamics of the corporate and grow with the organization. Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Alcatel-Lucent
05.2013 - 11.2013
- Handling mails, calls of customers and technical engineers, processing queries, reporting team leader, etc.
Back Office executive
Aspen Group – Kolkata
02.2012 - 07.2012
- Checking agents’ application forms, counting fix deposit forms, processing them, entering customers’ data, calculating the fix deposit (R.D., S.R.D.etc) amount of the customers.
Back Office executive
Airtel DSR – Kolkata
02.2011 - 12.2011
- Maintaining the D.S.R
- Sheet of the employees, checking all data, mailing, handling phone calls etc.
PAN Card Department Assistant
C.A. Farm
04.2010 - 12.2010
- Giving Application Forms, Verifying them, Checking all the Documents, accepting the forms, preparing the list, Scanning, Editing, Processing, Making Digitization of the forms, re-entering data, sending the scanning Documents through FTP
Education
Certificate From Ösd - Deutsch A1
AMS
Vienna 04.2001 -
Certificate From Berlitz - Deutsch A1,1
Berlitz
Vienna 04.2001 -
P G Diploma - Computer Teachers’ Training
Hi-tech Computer Training Centre
Kolkata 04.2001 -
Diploma - Basic Computer
Youth Computer Training Centre
Kolkata 04.2001 -
Bachelor of Science - Botany Hons
Calcutta University
Kolkata 04.2001 -
High School Diploma -
West Bengal Board of Higher Secondary Education
Kolkata 04.2001 -
High School Diploma -
West Bengal Board of Secondary Education
Kolkata 04.2001 -
Skills
Goal oriented with an ability to manage change with ease
Multitasking
Data Entry
Good communication and Presentation skills
Adaptability and Flexibility
Problem-solving abilities
Procedure optimization
Well-organized
Documentation And Reporting
Customer Support
Customer Response
Professionalism
Personal Information
- Father's Name: Mr. Swapan Kumar Chattopadhyay
- Husband's Name: Mr. Bidhan Samanta
- Date of Birth: 04/15/86
- Marital Status: Married
Languages
Bengali
Hindi
English
German
Typing Speed
25-30 W.P.M.
Extracurricular Activities
Completed 3rd year in Rabindra Sangeet from Chandigarh Gharana. Have done 5th year Degree course( Sangeet Visharad) in Vocal Classical from Prachin Kala Kendra Chandigarh Gharana. Completed 3rd year in Nazrulgeeti from Chandigarh Gharana.
Timeline
Customer Care Executive
Alcatel-Lucent
05.2013 - 11.2013
Back Office executive
Aspen Group – Kolkata
02.2012 - 07.2012
Back Office executive
Airtel DSR – Kolkata
02.2011 - 12.2011
PAN Card Department Assistant
C.A. Farm
04.2010 - 12.2010
Certificate From Ösd - Deutsch A1
AMS
04.2001 -
Certificate From Berlitz - Deutsch A1,1
Berlitz
04.2001 -
P G Diploma - Computer Teachers’ Training
Hi-tech Computer Training Centre
04.2001 -
Diploma - Basic Computer
Youth Computer Training Centre
04.2001 -
Bachelor of Science - Botany Hons
Calcutta University
04.2001 -
High School Diploma -
West Bengal Board of Higher Secondary Education
04.2001 -
High School Diploma -
West Bengal Board of Secondary Education
04.2001 -